Job Overview
- Assist and troubleshoot Teleflora Florists in support of various application software packages, PC operating systems, and basic hardware via phone/email/chat
- Log calls into the Call / Problem Tracking system
- Meet or exceed the standards set within the department for effective call resolution and production
- Provide excellent customer service
- Escalate and direct customer calls as needed
- Provide user feedback to management, quality assurance, and development
- Perform all activities in compliance with audit standards in reliability, security, and quality
- Prepare reporting as required
- Perform other tasks as required
- Maintain communication via multiple platforms
- Work independently with strong time management and organizational skills
- Instruct customers on how to install and operate hardware and software
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