Job Overview
- Own end-to-end technology support for senior executives across office, remote work, travel, residences, executive meetings, events, and off-sites.
- Serve as the primary technical escalation point and trusted advisor for executive leadership, Executive Assistants, and their teams.
- Provide responsive on-call support to onsite and remote users, including evening and weekend coverage through an established rotation.
- Act as a subject matter expert across Apple and Microsoft endpoints, mobile devices, collaboration, network, security, cloud, SaaS, conferencing, and smart-device technologies while adhering to company policies and standards.
- Lead complex executive technology and infrastructure initiatives, including site build-outs, network and AV architecture, technology deployments, and upgrades, in coordination with cross-functional teams, vendors, and business partners.
- Provide proactive setup, testing, monitoring, and support for high-priority meetings, board meetings, leadership off-sites, and company events to deliver a seamless executive experience.
- Troubleshoot complex issues, perform root cause analysis, track corrective actions, and implement preventive controls to reduce recurrence and operational risk.
- Build trusted cross-functional relationships and coordinate escalations across internal teams and external vendors through resolution.
- Perform installations, replacements, upgrades, zero-touch deployments, device pairing, data migration, configuration validation, and other hardware and software tasks with exceptional attention to detail across every supported platform.
- Architect, implement, and operate secure custom solutions and automations, including AI-powered workflows and tooling, to improve quality, consistency, and scalability of executive support operations.
- Coordinate with engineering teams to enable executive product testing, structured feedback, and secure technology pilots.
- Deliver white-glove residential technology support across multiple locations, including networking, AV, endpoint devices, conferencing, Apple products, wearables, connected smart systems, and home automation platforms.
- Plan and execute executive travel technology, including advance logistics, secure international deployments, restricted-environment readiness, and coordination.
- Create and maintain configuration standards, operational runbooks, support procedures, knowledge articles, and end-user training documentation; establish redundancy and train secondary coverage.
- Mentor team members, strengthen team capability, support operational continuity, and provide leadership coverage as needed while exercising exceptional judgment, discretion, confidentiality, composure, empathy, and executive presence.
- Provide expert-level support for the Apple ecosystem, including iPhone, iPad, Apple Watch, iOS, iPadOS, watchOS, Apple IDs, iCloud services, device enrollment, mobile applications, accessories, connectivity, synchronization, backup, and secure configuration.
- Support executive wearables and smart devices, including Oura Ring and related applications, pairing, synchronization, notifications, firmware, connectivity, privacy settings, and integration with supported mobile platforms.
- Respond with a high level of urgency, take immediate ownership of executive-impacting issues, communicate status clearly, and drive incidents through resolution with disciplined follow-through and minimal disruption.
- Anticipate executive needs by identifying risks, validating critical configurations in advance, maintaining ready-to-deploy backup equipment, and confirming end-to-end functionality before important meetings, travel, and events.
- Apply meticulous attention to detail across hardware, operating systems, applications, accounts, accessories, networks, conferencing, security controls, and cross-platform integrations to ensure a consistent and reliable experience.
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