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Cloud Engineer - Azure

Thinkahead
India
Posted April 09, 2026
Full Time

Job Overview

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. 

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. 

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. 

The Engineer (L2) plays a key role in supporting, maintaining, and optimizing cloud-based environments with a strong focus on operational excellence, reliability, security, and cost efficiency.

This role involves contributing to the development and enhancement of automation capabilities that enable clients to effectively run their workloads in the cloud. Work spans primarily across Azure, with exposure to AWS, leveraging native cloud services, infrastructure-as-code frameworks, and modern cloud management tools.

The position requires close collaboration with cross-functional teams and client engineering stakeholders to ensure stable, secure, and scalable operations. Strong hands-on experience with Azure platforms, familiarity with container ecosystems, and exposure to DevOps and automation practices are essential.

Responsibilities also include day-to-day operational support within a managed services model, covering incident management, monitoring, and participation in on-call rotations. A solid foundation in Linux and Windows systems, networking, and production operations is critical for effective troubleshooting and environment stability.

Success in this role depends on a balance of technical depth, operational ownership, and client collaboration, along with a continuous focus on improving systems through automation, governance, and best practices.

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. 

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. 

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. 

The Engineer (L2) plays a key role in supporting, maintaining, and optimizing cloud-based environments with a strong focus on operational excellence, reliability, security, and cost efficiency.

This role involves contributing to the development and enhancement of automation capabilities that enable clients to effectively run their workloads in the cloud. Work spans primarily across Azure, with exposure to AWS, leveraging native cloud services, infrastructure-as-code frameworks, and modern cloud management tools.

The position requires close collaboration with cross-functional teams and client engineering stakeholders to ensure stable, secure, and scalable operations. Strong hands-on experience with Azure platforms, familiarity with container ecosystems, and exposure to DevOps and automation practices are essential.

Responsibilities also include day-to-day operational support within a managed services model, covering incident management, monitoring, and participation in on-call rotations. A solid foundation in Linux and Windows systems, networking, and production operations is critical for effective troubleshooting and environment stability.

Success in this role depends on a balance of technical depth, operational ownership, and client collaboration, along with a continuous focus on improving systems through automation, governance, and best practices.

Key Responsibilities

    Provide L2 support for cloud and platform environments, ensuring high availability and reliability

    Own incidents, service requests, and problem management aligned to SLAs

    Participate in on-call rotations and support after-hours incidents and change windows

    Perform day-to-day monitoring and support of client cloud infrastructure

    Troubleshoot and resolve issues across infrastructure, platform, and application layers

    Support and manage Azure-based environments (compute, storage, networking, identity)

    Work with OpenShift/Kubernetes platforms for containerized workloads

    Assist in CI/CD pipeline operations using tools like Jenkins, ArgoCD, GitHub

    Collaborate with L3/engineering teams for RCA and complex issue resolution

    Conduct weekly client discussions on incidents, improvements, and environment optimization

    Contribute to documentation, runbooks, and operational procedures

    Ensure adherence to change management, release governance, and compliance standards

    Identify and implement automation opportunities for operational efficiency

    Support cost, security, and compliance optimization across cloud environments

Core Azure Requirements (Mandatory Standard)

     Compute & Storage

    Hands-on with Azure Virtual Machines, VM Scale Sets, App Services

    Experience with Azure Storage (Blob, Disk, File)

    Backup & recovery using Recovery Services Vault / Azure Backup

    Networking

    Strong knowledge of:

    VNet, Subnets, NSGs

    Application Gateway / Load Balancer

    VPN Gateway / Hybrid connectivity (basic)

    Hub-Spoke Architecture (preferred)

    Identity & Access

    Hands-on with Azure Active Directory (Azure AD)

    Managing RBAC, users, groups, and managed identities

    Basic understanding of Conditional Access

    Monitoring & Operations

    Experience with:

    Azure Monitor

    Log Analytics

    Application Insights (basic)

    Ability to configure alerts, dashboards, and perform RCA

    Security & Governance

    Exposure to:

    Azure Policy

    Defender for Cloud / Security Center

    Cost Management & Governance

    Automation & IaC

    Experience with:

    ARM Templates / Bicep

    Terraform (preferred)

    Familiarity with Azure CLI / PowerShell automation

Required Technical Skills

    Strong hands-on experience with Microsoft Azure (IaaS + PaaS)

    Experience with OpenShift or Kubernetes

    DevOps tools:

    Jenkins

    ArgoCD

    GitHub / GitHub Actions

    Experience with Infrastructure as Code (Terraform, ARM)

    Familiarity with:

    Cloud cost & governance tools (CloudHealth, CloudCheckr, Prisma Cloud, Cloudability, Harness)

    Strong OS-level expertise:

    Linux/Unix and Windows administration

    Scripting knowledge:

    PowerShell, Python, Bash

Operational Expectations

    Proven experience in 24x7 production support and on-call environments (mandatory)

    Strong incident management, troubleshooting, and ownership mindset

    Understanding of SLA/SLO-driven operations and uptime commitments

    Experience with change control, release processes, and production deployments

    Ability to handle high-pressure outage scenarios and client escalations

Client & Communication Responsibilities

    Work directly with client stakeholders and engineering teams

    Conduct weekly/monthly reviews on incidents, changes, and improvements

    Provide operational insights, reporting, and recommendations

    Handle communication during outages, including status updates and stakeholder alignment

Qualifications & Experience

    3–5 years of experience in cloud / infrastructure / managed services roles

    Strong experience supporting Azure production environments

    Experience in customer-facing roles and vendor coordination

    Azure Associate, Azure Solutions Architect Expert – strongly preferred

    Nice to Have

    Exposure to SRE practices (error budgets, reliability improvements)

    Experience with AWS (basic understanding)

    Exposure to advanced Azure services (e.g., Synapse, Lighthouse)

    Experience in cost optimization and FinOps practices

Why AHEAD:

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

India Employment Benefits include: 
Comprehensive health insurance coverage for employees, with options to extend coverage to dependents
Paid time off and company holidays, along with additional leave benefits as per policy
Flexible work arrangements, supporting work-life balance
Learning and development opportunities to support continuous growth and upskilling
Employee wellness initiatives and programs focused on physical and mental well-being
Retirement and statutory benefits in line with India regulations
Inclusive and people-first culture, with a strong focus on collaboration and ownership

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