Social Media Sales and Customer Support Agent

We’re seeking highly motivated Social Media Sales & Support Agents to join a fast-growing digital engagement project. As part of our outreach team, you’ll play a crucial role in connecting with potential users, guiding them through onboarding processes, and offering real-time support via social platforms.

This is a hands-on, fast-paced position that blends direct sales, lead generation, and customer service, ideal for someone who enjoys online interaction and thrives on delivering results.

Key Responsibilities

• Actively engage with users in social media communities (primarily Facebook) to promote and support digital offers.
• Conduct high-volume direct messaging (DMs) to build interest and drive sign-ups.
• Assist users through the onboarding process and provide step-by-step support.
• Handle inquiries regarding account setup, platform navigation, and general troubleshooting.
• Provide real-time guidance for online transactions (e.g., deposits, withdrawals, account verifications).
• Execute aggressive outreach strategies — frequent posting, following up with leads, and staying persistent.
• Report performance metrics, conversion rates, and user feedback to the project team.

Requirements

• Experienced in sales and negotiation.
• Strong communicator with a sales-oriented mindset.
• Comfortable working independently and hitting performance targets.
• Confident in online interactions, especially in Facebook groups, chats, and forums.
• Detail-oriented and reliable in following up with user queries and tracking progress.
• Tech-savvy with the ability to guide users through mobile/web-based platforms.

Benefits

• A structured commission system with earning potential based on performance.
• Onboarding support with templates, outreach scripts, and toolkits.
• Flexible working hours — work from anywhere, anytime.
• Opportunities to grow into team lead or coordinator roles as the project scales.