Regular PHP Backend Developer (HelpDesk)

Location: Poland (remotely)

Salary: 15.000 - 21.000 PLN on B2B or 12.500 - 17.400 PLN gross on UoP

Contract: B2B or UoP

Tidio is the customer service platform that aligns AI and people, so businesses can scale without losing trust or the human touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful.
Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!

A few facts about us:

• Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1

• We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024.

• We currently rate at 4.7/5 in both Shopify and G2.

• Our ML team was among the first in the world to launch an AI agent - (Lyro) for customer service! 🌍

• Every month, our widget is viewed by 350 million unique users, which is 4% of the global population.

• Currently, we hire over 150 fantastic people.

Would you like to see what working with us looks like? Check out our #GrowWithTidio video 🎥👇

How we work in the Tech Team:

• The Tech team is the biggest one in Tidio, currently consisting of more than 40 people.

• We like to be on top with tech, so we use PHP 8.3 and the newest versions of other technologies.

• We review our code and care about its quality (PHPStan level 9) and test coverage.

• We work in teams consisting of several people in two-week sprints.

• We offer a possibility to grow in different technologies (i.e. NodeJS, AWS, Docker or Machine Learning).

• We exchange experiences in our guilds and with the Improvement Fridays initiative - Backend, Frontend, QA.

What can you expect by joining Tidio?

By joining the team, you will develop Tidio applications, create new functionalities and maintain the existing ones. Our technology stack is mostly based on PHP 8, Elasticsearch, Redis, RabbitMQ and Docker.

You will be working in the Escalate value stream. This stream is formed by different tech teams that strictly cooperate on the Tidio’s HelpDesk product. The teams are made up of several backend and frontend engineers, as well a QA, a Product Designer, a Product Manager and an Engineering Manager.

Tidio's HelpDesk is a unified customer service platform designed to streamline all customer interactions into a single dashboard. It combines a traditional ticketing system with live chat and multichannel support , allowing to manage conversations from email, chat, Messenger, WhatsApp, Facebook and Instagram in one place.