Junior IT Support

Location: Szczecin, Poland, hybrid (at least 2-3 days/week on-site)

Salary: 6500 - 10.000 PLN on B2B or 5400 - 8300 PLN gross on UoP

Tidio is the customer service platform that aligns AI and people, so businesses can scale without losing trust or the human touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful. Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!

A few facts about us:

• Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1

• We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024.

• We currently rate at 4.7/5 in both Shopify and G2.

• Our ML team was among the first in the world to launch an AI agent (Lyro) for customer service! 🌍

• Every month, our widget is viewed by 350 million unique users, which is 4% of the global population.

• Currently, we hire over 150 fantastic people.

Would you like to see what working with us looks like? Check out our #GrowWithTidio video 🎥👇

We’re looking for a Junior IT Support to join our growing Infrastructure team -you’ll be working alongside another team member already on board and reporting directly to the Head of Infrastructure.

It’s a hands-on role where you’ll support our internal teams, take care of our hardware and tooling, and contribute to keeping our IT environment running smoothly. If you enjoy solving problems and want to develop your skills in a modern, product-focused tech company, you’ll feel at home here.

You will be responsible for:

• Supporting and maintaining the office infrastructure in Szczecin, including basic network configuration.

• Hardware handling & access management:

  • preparing, shipping, and collecting equipment for new hires and offboarded employees,

  • coordinating device deliveries and returns with our external provider (for employees abroad),

  • managing device replacements and supporting the leasing process,

  • granting and removing access to tools and systems, mainly during onboarding/offboarding.

• Ongoing IT support:

  • being the first point of contact for employees seeking technical help.

  • troubleshooting everyday issues and keeping things running smoothly.

• Supporting the automation, improvements, and documentation (e.g., using Bash or Python scripts).

• Monitoring security alerts (e.g., from Microsoft Defender) and reacting to incidents when they occur.

What else? (Growth & Development Opportunities)

• Participation in regular infrastructure meetings with the DevOps team, giving you insight into how production systems are run, with occasional collaboration when topics overlap.

• Hands-on exposure to Infrastructure-as-Code: learning from existing configurations, proposing improvements, and taking part in code reviews.

• A chance to explore MDM tools and help manage our device fleet.

• Direct insight into how infrastructure, tooling, and internal processes operate in a modern product-driven tech company, with plenty of space to learn and grow through real, practical experience.