Partner Enablement Manager (Content)

Location: Poland (remotely)

Salary: 12.000 - 16.000 PLN on B2B | 9.900 - 13.200 gross PLN on UoP

Contract: B2B or UoP

Tidio is the customer service platform that aligns AI and people, so businesses can scale without losing trust or the human touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful.
Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!

A few facts about us:

• Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1

• We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024.

• We currently rate at 4.7/5 in both Shopify and G2.

• Our ML team was among the first in the world to launch an AI agent - (Lyro) for customer service! 🌍

• Every month, our widget is viewed by 350 million unique users, which is 4% of the global population.

• Currently, we hire over 150 fantastic people.

Would you like to see what working with us looks like? Check out our #GrowWithTidio video 🎥👇

We’re looking for a hands-on Partner Enablement Manager who can turn our product into clear, useful content that partners actually want to use. You’ll sit at the intersection of partner education, video production, and ads, owning fast ideation, testing, and execution across channels, formats, and markets. You know how to take a feature or launch and translate it into educational materials, partner-ready assets, and video content that builds confidence, trust, and adoption.

Responsibilities

• Create partner & customer enablement content (guides, playbooks, comparison sheets, partner certification program, product onboarding academy)

• Revamp Tidio Academy + build a dedicated Partner Course

• Contribute to and help structure onboarding, academy, and certification programs

• Ideate, script, and produce short- and long-form UGC video ads and video guides

• Adapt ad concepts across channels (Meta, TikTok) and markets/languages (EN, ES, others)

• Collaborate with agencies or freelancers when needed and manage output quality

• Support webinars and educational video initiatives end-to-end