GTM - Enterprise

Location: Poland (remotely)

OTE (50/50): 40.000 - 60.000 PLN on B2B or equivalent on contract of employment

Tidio is the customer service platform that aligns AI and people, so businesses can scale without losing trust or the human touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful.
Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!

A few facts about us:

• Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1

• We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024.

• We currently rate at 4.7/5 in both Shopify and G2.

• Our ML team was among the first in the world to launch an AI agent - (Lyro) for customer service! 🌍

• Every month, our widget is viewed by 350 million unique users, which is 4% of the global population.

• Currently, we hire over 150 fantastic people.

Would you like to see what working with us looks like? Check out our #GrowWithTidio video 🎥👇

You will hunt and close large-scale enterprise deals, lead consultative discovery, and translate complex business challenges into high-impact AI use cases. Working closely with product and engineering teams, you will co-create tailored, enterprise-grade solutions that drive measurable business outcomes and strategic value for our customers.

You will be responsible for

• Hunting and closing large enterprise deals (+$100k ACV) across different verticals

• Leading consultative discovery by undertanding enterprise business challenges, uncover pain points, and define strategic opportunities for AI-driven solutions.

• Translating business problems into actionable AI use cases in collaboration with product and engineering teams.

• Build enterprise business cases by uantifying ROI, efficiency gains, and other measurable outcomes to justify AI adoption.

• Definining PoCs: Scope, manage, and deliver Proofs of Concept that demonstrate value and drive long-term contracts.

• Managing the full enterprise sales cycle from pilot to signed, high-value agreement.

• Pioneering the enterprise consultancy practice by developing scalable sales motions, positioning, and best practices for selling AI solutions into complex, regulated industries.

• Partner with product, engineering, and marketing to refine offerings, tailor solutions, and address enterprise customer needs.

• Leveraging professional connections to accelerate pipeline creation and open doors to strategic enterprise accounts.