AI Content Strategist (B2B SaaS, US Market)
fulltime_permanent experiencedJob Overview
Location: Poland/Europe, remote.
Salary: 9.000 - 15.000 PLN /2130 - 3500 EUR monthly under a B2B contract (self-employed) or an equivalent under a contract of employment.
Tidio is the customer service platform that aligns AI and people, so businesses can scale without losing trust or the human touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful.
Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!
A few facts about us:
Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1
We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024.
Our ML team was among the first in the world to launch an AI agent (Lyro) for customer service! 🌍
Every month, our widget is viewed by 350 million unique users, which is 4% of the global population.
Currently, we hire over 150 fantastic people.
Would you like to see what working with us looks like? Check out our #GrowWithTidio video 🎥👇
About the role
We are looking for an AI Content Strategist to create SEO- and GEO-driven narratives that inform, educate, and drive business growth. Instead of focusing purely on writing, you will use AI tools, automation, and modern content workflows to research, create, optimize, and scale content that drives measurable results.
You’ll craft conversion-focused content across blogs, landing pages, case studies, and digital assets, using LLMs and AI-assisted workflows as a core part of your daily work.
You will help build and shape our content function from the ground up, becoming the first person in this role and working closely with the Head of Growth and the Outreach Specialist.
If you are a strategic and AI-curious content professional who cares about business outcomes, experiments with new tools, and constantly looks for smarter ways to produce and optimize content, this role might be perfect for you – keep reading! 🙂
Topics you’ll write about
You’ll create content focused on business-relevant problems and solutions in areas like:
Customer service and support operations
Live chat and help desk software
Chatbots and conversational AI
AI agents for customer support
Automation, workflows, and CX best practices
Lead generation and conversion strategy for support-led growth
Tools you’ll use
Ahrefs, Google Search Console, Microsoft Clarity, WordPress, Notion, Slack, G-Suite (Docs/Sheets/Slides/Gmail/Meet), LLMs (ChatGPT, Claude, Gemini), Wynter, Profound, LinkedIn, SmartLead, MixMax, and internal tools/AI agents.
You’ll actively use AI tools and LLMs not just for writing assistance, but for research, outlining, content optimization, experimentation, and building more efficient content workflows.
As the AI Content Strategist, you will focus on maximizing business impact through content by:
Translating complex CS/AI/software topics into clear, actionable, conversion-aware content.
Developing GEO/SEO-aligned blog posts and landing pages that address business-relevant user intent.
Creating case studies, reports, whitepapers, and digital PR pieces to build brand visibility and authority.
Following a predefined content calendar and delivering consistently.
Identifying opportunities to expand, consolidate, or re-position content based on performance data.
Auditing, updating, and improving existing content to grow traffic, leads, and subscriber conversions.
Iterating quickly based on feedback and experimenting with new approaches to improve results.