Partnership Manager (Mid/Senior)
fulltime_permanent mid_levelJob Overview
Location: Europe, remotely.
Salary: 15.000PLN - 20.000 PLN on B2B | 3500 EUR - 4600 EUR on B2B or equivalent on contract of employment
Contract: B2B or UoP
Tidio is the customer service platform that aligns AI and people, so businesses can scale without losing trust or the human touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful.
Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!
A few facts about us:
Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1
We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024.
Our ML team was among the first in the world to launch an AI agent - (Lyro) for customer service! 🌍
Every month, our widget is viewed by 350 million unique users, which is 4% of the global population.
Currently, we hire over 150 fantastic people.
Would you like to see what working with us looks like? Check out our #GrowWithTidio video 🎥👇
As a Partnership Manager, you’ll:
Co-own and shape the partnership acquisition strategy and overall channel roadmap
Define and refine the partner value proposition, program structure, and growth levers
Build and grow a revenue-generating portfolio of agency, affiliate, and solution partners
Source and generate new partnership opportunities via marketplaces, ecosystem listings (e.g., Zendesk, Shopify), outbound outreach, and industry events
Own partner onboarding and activation
Build and deepen long-term partner relationships to drive retention and growth
Track partner performance, referrals, and milestone bonuses
Maintain CRM hygiene and provide regular reporting on partner pipeline and revenue contribution
Coordinate with Finance to validate payouts and ensure accurate commission processing