Benefits Assistant

Essential Duties and Responsibilities include but are not limited to the following:

• Provides front-line support for routine benefits inquiries and directs complex questions to the appropriate team member.
• Assists with benefits enrollment processing for new hires, terminations, and qualifying life events by collecting documentation and preparing forms.
• Maintains accurate benefits records and confidential files; supports document retention and organization.
• Supports open enrollment by assembling materials, coordinating meeting logistics, and sending reminders and communications as directed.
• Assists with carrier and vendor communications such as ID card requests, basic eligibility questions, and follow-up items.
• Supports data entry and audits related to benefits eligibility and payroll deductions; escalates discrepancies for resolution.
• Demonstrates strong customer service to employees and vendors and supports a positive employee experience.
• Performs other HR/benefits tasks and special projects as needed.

Skills/Requirements of a successful candidate include but are not limited to:

• Bachelor’s degree preferred, or equivalent work experience
• 2 years of HR and benefits support experience preferred
• Workday experience preferred
• Excellent written communication, planning and organization skills
• Exceptional attention to detail and follow-through
• Ability to handle sensitive information with confidentiality
• Knowledge and successful application of Microsoft Office applications
• Ability to anticipate, as well as demonstrate and possess a high level of creativity, adaptability and initiative
• Knowledge and successful application of Microsoft office applications