Team Lead Customer Service (m/f/x)

Your daily pitch

Do you have experience managing and mentoring a team? Do you have work experience within the iGaming industry? Do you maintain a high standard of performance from your team, while encouraging and acknowledging their contributions to the department’s success?

Your playing field

• Together we achieve the best results, therefore you will work hand in hand with the Head of Department to carry out the department's strategy, while ensuring operational alignment between functions.
• In order to always deliver the best product, you will ensure that relevant reporting is in place for any anomalies or technical improvements.
• We are just as strong as our team. You will supervise your team and ensure that team productivity is well managed, whilst at the same time ensuring high levels of motivation.
• You will ensure that SLAs are met and that customer requests are handled with a high level of service, including meeting and exceeding CSAT and First Reply targets.
• We work as #oneteam. You will collaborate with other stakeholders, to ensure processes are up-to-date, and that team members are being effectively trained and developed.
• You will help the team to grow as you participate in the recruitment process for Agents and find the right members for our team.