Key Account Specialist – German Speaking (m/f/x)

Your daily pitch 

Do you have a knack for building strong relationships and creating exceptional customer experiences? Are you the type of person who loves spotting opportunities, connecting 1:1, and making every interaction truly matter? If so, our Key Account Specialist - German Speaking (m/f/x) role might be your perfect match! 

You’ll play a key role in customer retention and engagement—proactively reaching out, identifying new touchpoints, and ensuring our key customers feel supported and understood across every channel. With sharp sales instincts and a strong grasp of customer needs, you’ll help our players enjoy a safe and seamless experience. 

Your playing field 

• You maximise the customer experience and lifetime value of your customer portfolio. 

• You deliver proactive 1:1 treatment, including personalised offers via phone, email, and other channels to maintain long-term relationships. 

• You ensure a safe environment by following best-in-class KYC, AML, and RG practices while ensuring customers play within their limits.  

• You monitor, track, and analyse the financial effectiveness of campaigns through regular reporting.  

• You work closely with other teams to create the best possible customer experience.  

• You provide highquality, proactive service across the customer’s preferred channels (phone, email, chat…).  

• You understand customer needs, translate them into business actions, and identify new sales opportunities.