Salesforce Service Cloud Business Analyst

Business analysts at --work with business stakeholders to identify and analyse the necessary business capabilities, including business processes, data requirements, user interfaces, and other system features. Furthermore, business analysts collaborate with project managers, technical architects, other business analysts, software development teams, and testing teams in the specification, design, and implementation of IT system solutions.

The aim is to ensure that ’ digital platforms effectively and efficiently achieve the strategic goals that the company sets for itself