Business Process & Operational Excellence Manager (EM25129)

Job # EM25129

Job Title Business Process & Operational Excellence Manager

Office Location Roanoke, VA

Business Function /Department Energy & Infrastructure Solutions / Operations

Sales Territory, if applicable N/A

General Role Description

Drive process improvement, automation, and operational efficiency across E&IS Operations through team leadership, cross-functional initiatives, and resource optimization.

Role Accountabilities

-   Manage the development and improvement of business processes to increase organizational efficiency and effectiveness

-   Lead automation initiatives to streamline workflows and reduce manual effort

-   Align AI solutions with business and technical needs in collaboration with the Information Technology team

-   Implement strategies and tools to increase productivity and optimize resource utilization across E&IS Operations

-   Establish and monitor KPIs to evaluate process performance and support continuous improvement

-   Design and implement training programs that support the adoption of new tools, systems, and processes

-   Create and maintain process documentation, including RACI charts and process maps, to ensure clarity and accountability

-   Develop and manage intern and new engineer rotational programs to support organizational goals and employee development

General Employee Accountabilities

-   Bring full effort to bear on tasks assigned by manager

-   Give manager best advice

-   Give earliest notice when work cannot be delivered as specified

-   Cooperate and collaborate with peers and interact cross-organizationally as specified by manager

-   Exemplify Company Core Values:  Integrity, Client Focus, Team Orientation, and Personal Commitment

-   Comply with all Company policies, practices, and procedures and all regulations and laws

-   Recommend viable improvements proactively

-   Ensure effective utilization of business tools and processes

Manager Accountabilities

-   Build and lead a team of committed and capable employees

-   Plan for, appropriately assign, resource, and integrate the work of the team

-   Lead, expect, and implement continuous improvement

-   Own the output of the team

-   Ensure team members fulfill functional and general employee accountabilities

-   Exercise effective managerial leadership to include

-   Two-way managerial team working

-   Fair and just treatment of direct reports

-   Context setting

-   Planning

-   Task assignment

-   Ongoing performance management

-   Coaching

-   Selection and orientation

-   De-selection and dismissal

Manager-Once-Removed Accountabilities

-   Ensure effective leadership and fair and just treatment for their direct reports once removed

-   Ensure talent pool development at the direct report once removed level

Requirements

Minimum Qualifications

-   Bachelor’s degree in business, operations, engineering, or related field

-   5 years of experience in business process improvement, operational excellence, or related roles

-   2 years of experience leading teams or managing cross-functional initiatives

-   2 years of experience implementing process automation, productivity tools, or digital solutions

-   Proficiency in Microsoft Outlook, Excel, Word, PowerPoint, and collaboration or workflow mapping tools

-   Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts

-   Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills

-   Demonstrated continuous improvement in areas of responsibility

-   Availability to travel domestically up to 10%, sometimes with limited notice

Preferred Qualifications

-   Demonstrated success applying Lean, Six Sigma, or other continuous improvement methodologies

-   Demonstrated success implementing automation or AI tools to increase operational efficiency

-   Proficiency in resource planning, forecasting, or performance tracking tools

-   Proficiency in SharePoint, Power Automate, or other collaboration and workflow systems

Link to TMEIC Corporation Americas website:  https://www.tmeic.com/.  To be considered an applicant for any available positions, individuals must complete an online job application for each posting.  A resume may be attached to the online application but is not considered a substitute for the information in the application.  Applications will be considered only for the specific position for which the application is submitted.

EEO/AA/M/F/Vet/Disability Employer