Customer Success Manager (Hybrid- Austin, TX)

Customer Success Manager

Location: Austin, TX (Hybrid)

About Us

Togetherwork is a $250M recurring revenue SaaS business with over 33 software applications serving 12+ vertical markets. We exist to help communities, organizations, and businesses thrive by delivering software solutions tailored to their unique needs.

With our new headquarters on South Congress in Austin, TX, we are entering an exciting phase of growth. We work hard and play hard. We love our customers, we innovate with purpose, and we won’t stop until we’ve delighted every client across the diverse ecosystem we serve.

About The Role

Togetherwork is seeking a Customer Success Manager (CSM) to support the success and growth of customers across 1–2 core products in our Studios vertical. This role focuses on delivering scalable engagement through digital programs, proactive lifecycle management, and customer success playbooks.

You’ll play a key role in ensuring customers feel supported, empowered, and connected—leveraging technology and collaboration to deliver measurable impact. The ideal candidate is passionate about customer experience, operational efficiency, and driving retention at scale.

What You’ll do

• Customer Engagement at Scale: Execute one-to-many success strategies using digital tools, automation, and scalable programs.

• Playbook Execution & Iteration: Build, refine, and deploy product-specific playbooks that guide onboarding, adoption, and renewal.

• Customer Journey Support: Ensure customers receive timely and relevant resources throughout their lifecycle.

• Content Collaboration: Partner with internal teams to create and maintain customer-facing materials such as webinars, training modules, and help articles.

• Customer Health Monitoring: Track and analyze key metrics—adoption, usage, and satisfaction—to identify risks and opportunities.

• Feedback Loop: Capture and share customer insights to influence product improvements and internal processes.

• Cross-Functional Collaboration: Work closely with Product, Support, and Marketing teams to align customer success initiatives with company goals.

What You'll bring

• 3+ years of experience in Customer Success, Account Management, or a related customer-facing role.

• Experience supporting SaaS or technology products, ideally across multiple customer segments.

• Strong analytical mindset with experience using data to guide decisions.

• Excellent communication, leadership, and change management skills.

• Proven ability to collaborate cross-functionally in a dynamic, fast-paced environment.

Why This Role

Impact: Build scalable programs that help customers succeed and drive measurable retention and growth.
Innovation: Leverage digital tools and automation to deliver proactive engagement.
Collaboration: Partner across Product, Support, and Marketing to enhance the customer experience.
Flexibility: Hybrid work environment based in Austin, TX (3 days onsite).

Compensation & Benefits

• Medical, dental, and vision insurance options

• 100% employer-paid short/long-term disability

• Basic Life Insurance

• 401(k) with 100% company match up to 4%

• Flexible paid personal/vacation time built on mutual trust and accountability

• 10 sick days annually

• 10 company-paid holidays

• 6 weeks paid parental leave

Inclusion and Diversity

Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds, experiences, and perspectives. Employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, disability, veteran status, age, national origin, or any other protected category under applicable law.

Why You’ll Love Working Here

At Togetherwork, you’ll help shape the backbone of a business serving millions of users across dozens of industries. You’ll have the opportunity to:

• Build a new platform organization from scratch and define its culture, systems, and operating model.

• Lead innovation in AI, payments, and data enablement across a diverse SaaS portfolio.

• Partner with a highly engaged executive team and influence the long-term technology vision.

• Drive measurable business impact through platform modernization, scalability, and shared service adoption.

• Be part of a collaborative, fast-paced culture that values transparency, accountability, and purpose-driven leadership.