IT Team Coordinator Servicedesk

As IT Team Coordinator for the Service Desk, you’ll work in our Global IT Support Team and help ensure incidents and requests are handled in a good and steady way. You’ll be part of a truly international company with a clear purpose and strong growth ambitions, where reliable IT support matters for everyday work.

Your main focus is to lead and support the team, keep the daily flow running smoothly, and step in on more complex cases when needed.

Key responsibilities:

Team Management 

• Lead and develop a regional team of Service Desk Specialists.
• Create clear ways of working, give feedback, and support performance.
• Drive improvements in daily operations and team routines.
• Work closely with IT management on priorities and service development.

IT Service Management

• Prioritise incidents and service requests, and ensure reliable, timely handling.
• Review global tickets and work as a member of the global IT support organization. 
• Escalate suspected security issues to Group Security.
• Spot recurring issues and drive improvements with service owners.
• Ensure tickets are followed up in ITSM and users get regular updates.

User Support 

• Coordinate and drive onboarding and offboarding.
• Support users in difficult cases with clear, friendly communication.
• Help explain policies and handle requests that are out of scope for the team members

Asset Management 

• Ensure laptops, phones and equipment are prepared and delivered on time.
• Keep asset records up to date in the system.
• Manage local IT equipment and stock in your region.