Customer Operations Coordinator - Logistics

Shape the customer experience within our New Markets at TOMRA Collection. Be the first point of contact for our customers—resolving inquiries, managing service appointments, and ensuring every installation or intervention runs smoothly. You’ll be the link between our customers, technicians, and logistics partners, driving satisfaction and operational excellence.

What you will do

• Manage outbound confirmations for all logistics around installations and service appointments, ensuring customers are always in the loop.
• Handle inbound customer inquiries via phone, email, and chat—delivering clear, timely, and empathetic support.
• Enforce readiness gates before dispatch, sync with calendars, and keep case statuses up to date.
• Schedule and dispatch technicians for installations and service interventions, optimizing routes and resources.
• Document all interactions in CRM/ERP systems and feed communications to relevant teams.
• Escalate unresolved issues according to the escalation matrix, ensuring swift resolution.
• Champion customer satisfaction and contribute to continuous improvement initiatives.