Project Manager

At TOMRA Collection, we improve how the world collects, sorts, and recycles resources. As part of our continued growth and operational maturity, we are strengthening our capability to deliver internal projects and improvement initiatives reliably and transparently across Market Units and Shared Service teams.

We are now looking for a hands‑on Program Manager to join our team in Belgrade. This role plays a key part in driving internal initiatives that improve processes, systems, and service performance—while keeping ways of working pragmatic, lightweight, and value‑driven.

The Role

As Program Manager, you will be responsible for the end‑to‑end delivery of internal projects and initiatives across Market Units, Shared Services, and enabling functions.

You will combine structured project execution with pragmatic governance: tracking KPIs, managing risks and dependencies, supporting audit and compliance requirements, and ensuring clear, transparent communication with stakeholders at all levels.

This role acts as a trusted delivery partner for internal customers, turning plans into tangible outcomes that improve day‑to‑day operations.

Key Responsibilities

Program & Project Delivery (Internal Customers)

• Manage end‑to‑end delivery of internal projects and initiatives, including process improvements, system rollouts, service enhancements, and transformation activities
• Drive process mapping, standardisation, and continuous improvement across teams
• Define and control project scope, milestones, deliverables, risks, dependencies, and decision logs
• Actively drive execution through follow‑up, issue resolution, and escalation where required, ensuring projects are delivered on time, with quality and clear business outcomes
• Coordinate compliance‑ and audit‑related activities within projects, ensuring required documentation, evidence, and controls are in place and supporting audits when needed

Performance Management & KPI Framework

• Support definition and tracking of project‑ and portfolio‑level KPIs
• Establish clear reporting routines for delivery progress, risks, issues, and outcomes
• Monitor benefits realisation, delivery stability, and improvement impact
• Prepare clear status updates, dashboards, and management escalations for stakeholders and leadership

Agile & Tool‑Driven Ways of Working

• Apply agile or hybrid delivery approaches based on initiative type and maturity
• Use Jira as the primary tool for planning, execution, tracking, and reporting, including maintaining boards, workflows, dashboards, and documentation
• Promote consistent but lightweight ways of working across teams and functions

Stakeholder & Internal Customer Management

• Act as the primary point of contact for internal customers throughout the project lifecycle
• Align expectations, priorities, and dependencies across Market Units, Shared Services, IT, and enabling functions
• Facilitate project kick‑offs, status meetings, reviews, and steering discussions
• Ensure communication is clear, structured, and transparent at all levels of the organisation