Customer Service Coordinator

Main Responsibilities: 

Coordinate customer oriented communication  

• Provide front line customer interface through phone/e-mail/website generating quotes, sales orders, equipment updates, transfer of technical requests to regional technical team all in a fast, efficient, effective, and customer centric manner.  

Ownership of service back office administration

• Administration of service work: Quotation, service/part order, trips, shipment, report and invoice in Company ERP system and follow them up. 

• Receive customer and internal field service communication and process these reports in the most effective and efficient manner, like service reports, expense reports, … 

• Align with F&A department for the service invoicing and cost control and contacting customers for the payment closing.  

Support service sale and marketing 

• Prepare the quotation / paper work for Service product like Upgrade, Insurance, Training.  

• Promote Tomra service products toward customer needs.  

• Maintain service contracts in organized manner and ensure all of the tems to deliver are in full execution.  

• Coordinate with Markerting to comercialize the service marketing materials  

Lead stock administration & Support import and export   

• Local spare stock and tools administration. Assistant for the stock level management.  

• Support parts export/Import, coordinate procurements to suppliers and Tomra entities in the most effective and cost efficient manner.  

Additional Responsibilities 

• Assistant to service manager on services KPI's & performance, including customer satisfaction.  

• Support documentary needs for service engineers to ensure the travelling convenience, Visa, Flight, Hotel, …