Functional Business Consultant* - Sales

As Functional Business Consultant – Sales, you are responsible for the end‑to‑end Sales processes and system capabilities, covering IFS Cloud (ERP) and Dynamics CRM. You ensure a seamless Lead‑to‑Order process across systems while driving continuous improvement and digital enablement of the Sales organization. You combine process expertise, ERP/CRM understanding, and consulting skills to create sustainable, business‑driven solutions.

Roles and Responsibilities

Sales Process & Capability Ownership

• Own and improve end‑to‑end Sales processes (Lead‑to‑Order, Quotation, Pricing, Order Management)
• Act as key ISM partner for the Sales organization
• Ensure consistent process and data flow across CRM and ERP

IFS Cloud & CRM Functional Consulting

• Configure and optimize Sales functionalities in IFS Cloud
• Act as functional counterpart for Dynamics CRM
• Analyze incidents and change requests across both systems
• Support testing, releases, and system quality assurance

Integration & Solution Design

• Ensure smooth integration between CRM and ERP
• Translate business requirements into clear functional designs
• Prepare solution concepts and decision templates

Vendor & Stakeholder Management

• Coordinate and steer external service providers
• Facilitate workshops and alignments with Sales, Finance, and Operations
• Enable users through training and documentation