Head of Business Operations - North America

Come join the Too Good To Go Sales Team in the US. 

📈 Scale:  We’re growing fast: Our community of 133+ million registered users and 261.000 active partners across 20 countries, have together already saved 517+ million meals from going to waste - avoiding over 1.4 Million tonnes of CO2e! We partner with some of the industry’s biggest names like Dunkin’ Donuts, Whole Foods Market, Krispy Kreme, to drive social and climate impact.

🌱 Product: Too Good To Go operates the world's largest marketplace for surplus food, where we connect food businesses with consumers who can buy and enjoy it at 50%+ off retail value. 

🌏 Mission: At Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together. More than 1/3 of all food produced in the world is wasted, which has a huge impact on our planet - 10% of greenhouse gas emissions to be exact. 

⭐️ Impact: We are a certified B Corp social impact company. Too Good To Go was named in FastCompany list of the World's Most Innovative Companies and World Changing Ideas. We are also honoured to be included in TIME’s 100 Most Influential Companies. Most recently, we won Apple’s coveted Cultural Impact Winner.

Your Mission

We’re looking for an exceptional Head of Business Operations to manage marketplace health and strategic projects across the US & Canada. As Head of Business Operations, you will surface areas for improvement and work cross-functionally to develop and execute tactics and processes to drive performance, down to the hyperlocal level. While you will report directly to the Associate Director of Strategy & Operations, you will be part of the North America Leadership Team and work closely with the Vice President of Operations.

The role

• Local Marketplace Health: Monitor marketplace health at the national and city level; surface opportunities to improve the balance of supply and demand, and collaborate with relevant departments to drive the right actions (e.g., increasing supply availability and/or quality, increasing user volumes and/or purchase frequency) in the right geographies
• Cross-Functional Projects: Manage high-priority cross-functional projects with strategic implications for the business; take accountability for project outcomes, ensure delivery on critical project metrics, and keep stakeholders informed of progress
• Local Strategy: Develop, communicate, and operationalize strategies that help Too Good To Go North America achieve its goals
• Data-Driven Decision Making: Synthesize quantitative and qualitative insights into concise, actionable recommendations that can be digested by leaders across the business; ensure analytical and operational rigor in our reporting and processes
• Knowledge Sharing: Support knowledge and best practice sharing and implementation among local and global stakeholders; drive adoption of team knowledge base to ensure key processes are documented and shared across the organization
• Business Planning: Support the development of operating forecasts and long-term business plans by partnering cross-functionally to model performance, identify key drivers, and inform strategic decision-making
• Leadership: Manage a small but mighty team of Business Operations Managers & Specialists (currently 3 FTEs), and show up as a key leader across the North American business

We’re looking for

• Significant work experience with demonstrated success in high-performance cultures (whether in consulting, investment banking, or strategy or operations at a high-growth marketplace/technology company)
• An experienced people leader known for having honest, direct conversations to address performance and uphold a high standard
• Proven track record of successfully leading complex projects, owning revenue or growth goals, and working cross-functionally in a fast-moving environment
• Strong problem-solving and critical thinking skills
• Ownership mindset and proactive attitude to find and implement solutions for complex issues
• Ability to build deep, trust-based relationships and collaborate with local and global stakeholders across departments
• Inspiring, engaging, and motivating communicator – in person and online
• Strong data retrieval, analytics, data visualization, and presentation skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Proficient with Excel/Google Sheets and PowerPoint/Google Slides
• Experience with Salesforce (reports, dashboards), Business Intelligence tools (e.g., Looker), and SQL are a strong plus
• Comfort with, and eagerness to use, AI tools to drive operational efficiency and speed up growth
• You are based in (or willing to relocate to) New York City

Our values

• We win together: Food waste is a big beast to fight. We believe in a #oneteam.
• We raise the bar: We always push for more. We work smart, smash barriers and elevate one another.
• We keep it simple: Our ambitions are bold but our solutions are simple.
• We build a legacy: We’re proud of the change we’re driving.
• We care: We always look out for each other. Caring is also about the way we do business. We do the right thing.

What we offer

• A rare opportunity to work in a social impact company (and certified B Corporation!) where you can see real and tangible impact in your role.
• Working alongside an international community of users, partners and 1,350+ colleagues across 20 countries that are on the same important mission.
• Personal and professional development opportunities in a fast-paced scale-up environment.
• An inclusive company culture where you can bring your authentic self to work
• A strong, values-driven team culture where we celebrate successes and socialise with colleagues that care to offer 

Benefits

Agility & Autonomy

• Modern Hybrid Model: Maintain a high-performance rhythm with a balance of focused remote work and collaborative office days (3x a week) in our New York hub.
• Global Mobility: The flexibility to work from abroad for up to 30 days per year.
• Dedicated Time to Recharge: 20 days of paid vacation plus additional paid volunteer time through our Shareback program.
• Parental Support: Comprehensive paid parental leave with top-up support to ensure you can be present for life’s most significant milestones.

Holistic Wellbeing & Security

• Premium Health Coverage: 100% employer-paid medical (EPO), dental, and vision options for employees.
• Comprehensive Support: Access to our Employee Assistance Program (EAP) for mental health care, legal and financial advisory, and family support.
• Active Lifestyle: Stay energized with monthly ClassPass credits and our dedicated bike mobility program.
• Financial Future: Plan for long-term security with a 401(k) program, including an employer-matched contribution.

Community & Belonging

• Global Connectivity: Engage with our international team through various Employee Resource Groups (ERGs), including P.R.I.D.E., Women in the Workplace, Global Majority Voices, and Functionally Diverse groups.
• Vibrant Workspace: Experience a welcoming office environment with curated snacks, premium coffee, and regular team celebrations that foster a true sense of community.

What to expect from our hiring process

• Step 1: Talent Acquisition Screening (30 minutes, virtual). A quick video chat to say hello, walk you through the role, and dive into your background. It’s a chance for us to get to know each other and see if there’s a mutual fit.
• Step 2: Case Study & Technical Interview (60 minutes, virtual). You’ll start with a take-home assignment (you’ll have 5 business days to complete it at your own pace). Afterward, you’ll meet with Patrick Carpenter (Head of Business Operations) to present your work, talk through your problem-solving approach, and answer a few behavioral questions.
• Step 3: Hiring Manager Interview (60 minutes, in-person). Next, you’ll head into our office to meet with Allie Denburg (Associate Director of Strategy & Operations). This is a deeper dive into your day-to-day skillset, your past experience, and how you approach the unique challenges of the role.
• Step 4: Final & Culture Interview (45 minutes, virtual). Finally, you’ll wrap up with a conversation with Chris MacAulay (VP Operations, North America). This conversation will lean more toward leadership, alignment with our company values, and overall strategic vision.

How to apply

• We are passionate about recruitment and grateful for your interest! Please carefully read everything written above and check out our website and international media to get a good overview of Too Good To Go.
• Submit your CV and Cover letter in English.
• Please note that we only accept applications coming through our platform. Resumes and/or Cover Letters will not be accepted by email or LinkedIn direct messaging.
• The application process consists of a short video call with Talent Acquisition, followed by an interview with the hiring manager and a case study and a final interview with the Head of Strategy & Planning.

Too Good To Go is an equal opportunity employer

Certain US states/jurisdictions require Too Good To Go to include a reasonable estimate of the salary range for this role. A reasonable estimate of the range for new joiners for this role in the United States  is $150,000 - $180,000. Actual salaries may vary and may be above or below the range based on various factors, including, but not limited to an individual's assigned work location, experience and expertise.