Sales and Service Coordinator

Do you love supporting customers, engineers, and sales teams so that every delivery, installation, and follow-up happens seamlessly? If this sounds like you, keep reading!  At Topcon, we’re driving innovation in medical technology, precision equipment and technical solutions across the Nordics and beyond. To keep our customers’, experience exceptional, we need an organized, communicative, and proactive professional Sales and Service Coordinator to keep everything connected from sales to service to logistics.

What You’ll Do

As a Sales and Service Coordinator, you’ll be the central operational hub for our team in either Norway or Finland, ensuring that our customers, field engineers, and sales teams are always connected and aligned.

You will:
Be the first point of contact for customers and internal teams, handling inquiries and service requests with professionalism and care.

• Coordinate sales orders, installations, and deliveries, making sure every step of the process:  from quote to invoice; everything running smoothly.
• Schedule and support field engineers, keeping calendars, documentation, and logistics on track.
• Monitor stock, shipments, and spare parts in collaboration with our logistics and European operations teams.
• Support financial processes, issuing invoices, monitoring payments, and resolving discrepancies.
• Document and report customer interactions, service activities, and operational data to support continuous improvement.

Who You Are

You’re an organized problem-solver who enjoys taking ownership and bringing structure to complex operations. You are confident managing multiple priorities, keeping stakeholders informed, and finding solutions before issues escalate. You’ll thrive in this role if you are:

• Service-minded: you understand that great coordination drives great customer experiences.
• Analytical and detail-oriented: accuracy and follow-through are second nature to you.
• Communicative and collaborative: you connect naturally with colleagues and customers alike.
• Comfortable with change: you adapt quickly to new systems, processes, or customer needs.
• Independent and team-oriented: you manage your own work but value being part of a connected Nordic and European network.