Customer Onboarding Manager - US/CAN

TRAILD: Who are we?

TRAILD is a high-growth SaaS company that Streamlines, Automates and Protects businesses from fraud, errors and mistakes.

Our specialised Accounts Payable software integrates with leading business ERP systems like SYSPRO, Acumatica, MYOB, and IFS to help clients make their AP process more efficient and secure.

We have a rapidly growing international client base, so you are about to board the rocket ship at the right time. This is an opportunity to make a real impact and with your help, we can support more businesses digitise their existing operations with enhanced automation and security.

The Role: Want to be a part of our exciting growth journey?

We are looking for a Customer Onboarding Manager to join our talented and dynamic team. As the company has expanded into several international markets, we are seeking someone with a genuine passion for helping and supporting our clients. 

In this role, you will be responsible for working closely with our clients to understand their business requirements, configure the software to meet their needs and support them throughout the implementation and onboarding process. 

The ideal candidate will have a software consulting background with experience in accounts payable or the enterprise resource planning (ERP) space. Strong interpersonal and communication skills is a must, as well as the ability to think creatively when solving customer problems. 

Key Responsibilities

• Effectively manage the onboarding and implementation of new clients.

• Understand customer goals and ensure they are achieving measurable value with the product.

• Provide user training, ongoing support and troubleshooting to ensure the software is working correctly and meeting the client needs.

• Collaborate with our product and technology teams to ensure our clients are getting the most out of the software and to help improve the service.

• Build strong, trusted relationships with customer stakeholders (day-to-day champions and executives).