B2B After-Sales Technical Support Specialist - Italian Speaking

Support smarter mobility — and help business partners ride further, faster.
Join our brand-new team supporting a premium global e-mobility brand. This is your chance to be at the heart of innovation, where technology meets performance — and great service powers everything.

In this B2B-focused role, you’ll be the go-to contact for our client’s dealers and service partners across Europe. From resolving technical queries and coordinating parts logistics to delivering training and maintaining service excellence — you’ll play a key role in ensuring smooth, efficient after-sales support across multiple markets.

• Provide technical support to dealers via phone, email, and ticketing tools;
• Troubleshoot issues, track spare parts, and monitor exceptional shipments;
• Ensure cases are resolved within SLA and clearly documented;
• Escalate complex issues and collaborate with internal teams (warranty, logistics, finance);
• Translate training materials and deliver remote and on-site training for partners;
• Support in reporting, reconciliation, and periodic settlements;
• Maintain high standards in compliance, data security, and customer satisfaction.

Requirements

• High school diploma or equivalent;
• Previous experience in a BPO and/or Customer Service and/pr technical account;
• Fluent or native in English and and fluent in Italian;
• Customer-first mindset with strong communication and organizational skills;
• A knack for problem-solving and technical thinking;
• Basic understanding of IT (MS Office, WLAN, troubleshooting, CRM/ticketing systems);
• Team spirit, accountability, and a structured work style;
• Experience in the e-bike, cycling, or mobility industry is a big plus.

Benefits

• A full-time, long-term opportunity with a global CX leader;
• Competitive salary and benefits (incl. cafeteria);
• Paid onboarding and continuous learning;
• Supportive, multilingual team environment;
• Career growth opportunities in a rapidly expanding support center;
• Modern office space and tools designed for collaboration and success.