Account Manager – Travel Vertical (SMB)
Full-Time 75000 - 85000 USD per-year-salaryJob Overview
The Account Manager, Travel Vertical (SMB), manages a portfolio of small to mid-sized Travel customers, focusing on retention, growth, and customer satisfaction. This role plays a critical part in scaling Treering’s Travel Vertical by delivering consistent customer value across a higher-volume book of accounts. This role is ideal for a mid-level account manager who thrives in a fast-paced, high-ownership environment and enjoys building relationships at scale.
The Account Manager, Travel Vertical (SMB), manages a portfolio of small to mid-sized Travel customers, focusing on retention, growth, and customer satisfaction. This role plays a critical part in scaling Treering’s Travel Vertical by delivering consistent customer value across a higher-volume book of accounts. This role is ideal for a mid-level account manager who thrives in a fast-paced, high-ownership environment and enjoys building relationships at scale.
Key Responsibilities
- Manage and grow a book of SMB Travel accounts, serving as the primary customer contact
- Drive renewals and expansion opportunities through proactive outreach and relationship management
- Partner with Customer Success to support onboarding, adoption, and ongoing engagement
- Identify customer needs, risks, and opportunities through regular check-ins
- Ensure customers understand and realize the value of Treering’s solutions throughout the lifecycle
- Maintain accurate CRM data, forecasts, and account documentation
- Surface customer feedback and insights to Sales and Product teams to support continuous improvement
Qualifications
- 5+ years of experience in account management, customer success, or sales within a B2B SaaS environment
- Bachelor's Degree in Business (or equivalent) preferred
- Experience working with SMB or mid-market customers in a SaaS environment; Travel industry experience is a plus
- Strong communication, organization, and time-management skills
- Comfortable managing a higher-volume book of accounts
- Ability to work independently while collaborating effectively across functions
What Success Looks Like
- Strong SMB retention and renewal performance across SMB Travel accounts
- Efficient, proactive account coverage with high customer satisfaction
- Consistent contribution to the overall Travel vertical growth
At Treering, we’re building a scalable, customer-first Travel vertical, and this role plays an important part in that growth. If you enjoy owning your book of business, building meaningful customer relationships, and driving measurable impact in a fast-moving environment, we’d love to hear from you. Join us as we continue to expand our Travel vertical and deliver real value to customers at scale.