Quality Assurance Specialist
Full-Time RegularJob Overview
At TreviPay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options, TreviPay brings 40 years of experience serving leaders in manufacturing, retail and transportation.
Every day, TreviPay employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment.
We’re looking for a Quality Assurance (QA) Specialist who’s passionate about elevating performance through thoughtful, constructive feedback. In this role, you’ll be the voice of quality—monitoring interactions, identifying service gaps, and guiding our Operations team toward excellence. You’ll play a key part in shaping training initiatives, enhancing customer experience, and driving continuous improvement.
This isn’t just about checking boxes—it’s about coaching, mentoring, and helping our team grow.
What You’ll Do
o Conduct quality assessments of inbound/outbound calls and emails using defined QA processes
o Deliver clear, supportive feedback to representatives and leadership to improve service delivery
o Facilitate QA presentations and participate in calibration sessions to align standards
o Analyze trends and report on performance metrics to identify opportunities for growth
o Collaborate with Learning & Development to shape training content based on QA insights
o Recommend process enhancements and knowledge base updates to improve customer experience
o Track customer lifecycle metrics and provide actionable insights to leadership
o Act as a trusted advisor and subject matter expert on procedural issues and service quality
o Help identify whether performance gaps stem from unclear processes or external factors—and advocate for solutions
What You Bring
o 4+ years in a client-facing operational role or 1+ year in QA within a contact center
o Exceptional communication skills—verbal, written, and interpersonal
o A passion for customer service and a commitment to quality
o Strong listening and analytical abilities
o Self-motivation and a proactive mindset
o Ability to multitask and thrive in a fast-paced, team-oriented environment
o Comfort working across all levels of the organization
o Creative thinking and a knack for continuous improvement
At TreviPay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options, TreviPay brings 40 years of experience serving leaders in manufacturing, retail and transportation.
Every day, TreviPay employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment.
We’re looking for a Quality Assurance (QA) Specialist who’s passionate about elevating performance through thoughtful, constructive feedback. In this role, you’ll be the voice of quality—monitoring interactions, identifying service gaps, and guiding our Operations team toward excellence. You’ll play a key part in shaping training initiatives, enhancing customer experience, and driving continuous improvement.
This isn’t just about checking boxes—it’s about coaching, mentoring, and helping our team grow.
What You’ll Do
o Conduct quality assessments of inbound/outbound calls and emails using defined QA processes
o Deliver clear, supportive feedback to representatives and leadership to improve service delivery
o Facilitate QA presentations and participate in calibration sessions to align standards
o Analyze trends and report on performance metrics to identify opportunities for growth
o Collaborate with Learning & Development to shape training content based on QA insights
o Recommend process enhancements and knowledge base updates to improve customer experience
o Track customer lifecycle metrics and provide actionable insights to leadership
o Act as a trusted advisor and subject matter expert on procedural issues and service quality
o Help identify whether performance gaps stem from unclear processes or external factors—and advocate for solutions
What You Bring
o 4+ years in a client-facing operational role or 1+ year in QA within a contact center
o Exceptional communication skills—verbal, written, and interpersonal
o A passion for customer service and a commitment to quality
o Strong listening and analytical abilities
o Self-motivation and a proactive mindset
o Ability to multitask and thrive in a fast-paced, team-oriented environment
o Comfort working across all levels of the organization
o Creative thinking and a knack for continuous improvement
Why you will love working at TreviPay
· Competitive salary
· Paid parental leave
· Generous paid time off
· Medical, dental, vision, FSA, Life/AD&D, long and short term disability
· 401K matching
· Employee referral program
At TreviPay we believe:
· in saying yes to unique and challenging requirements
· empowered team members are creative team members
· our products make the customer’s day just a little bit better
· work/life balance makes us all more effective
TreviPay is an Equal Opportunity and Affirmative Action Employer. We welcome all veterans and disabled applicants.
Individuals with disabilities will be provided reasonable accommodation to participate in the job application and/or interview process. Please contact [email protected] to request an accommodation.