Digital Product Manager

The Product Manager leads the development and optimization of our growth and retention digital platforms. In this role, you will collaborate with a team of cross-functional partners, including product managers, engineers, UX/UI designers, marketers, and business stakeholders, to deliver technical solutions that enhance user experience, performance, and business outcomes. You will own the end-to-end product lifecycle, from strategy to execution, ensuring alignment with business goals and continuous improvement. 

This position is open to candidates in the Seattle area. You will have a hybrid remote/in-office schedule, working from our casual, pet-friendly office at least 3 days a week. 

Responsibilities: 

• Own the product roadmap for your area; drive strategic planning and release planning with clear articulation of tradeoffs, sequencing rationale, and alignment to business goals  
• Independently synthesize customer feedback, usage data, and market signals into actionable product requirements and experience improvements, along with partnering with the Marketing team to gain insights.  — operating proactively without waiting for direction 
• Define, own, and report on product success metrics (KPIs/OKRs) such as engagement, conversion, retention, and issue reduction; proactively use data to consult with the business teams on prioritization decisions rather than relying solely on stakeholder requests 
• Own a meaningful product area end-to-end — managing the backlog, driving story refinement, prioritization, and sprint planning with a clear focus on measurable outcomes 
• Translate company goals into a 6–12 month product roadmap; write user stories, acceptance criteria, and epics that link directly to business objectives, user outcomes, and technical feasibility 
• Drive cross-functional alignment across Engineering, Design, Data, and Business stakeholders — managing up and across without being prompted; represent the product area clearly in exec and stakeholder reviews 
• Collaborate with Engineering, UX, QA, and DevOps to ensure timely and high-quality product delivery 
• Identify and escalate product risks, blockers, or gaps in experience or functionality 
• Ensure technical, operational and legal/compliance considerations are factored into feature design and planning 
• Lead discovery efforts to gather and synthesize input from customers, internal users, and stakeholders (VOC & VOB) 
• Support customer journey mapping, process documentation, and impact analysis across systems 
• Represent Product in Agile ceremonies, cross-functional meetings, and stakeholder reviews 

Skills: 

• Demonstrated track record of independently translating business strategy, user research, and market signals into clear, outcome-driven product requirements — without requiring ongoing manager direction 
• Strong cross-functional influence skills — able to align Engineering, UX, Data, Marketing, and business stakeholders around a shared product direction, including navigating competing priorities and difficult tradeoffs 
• Ability to build and communicate a compelling product roadmap to senior stakeholders — articulating prioritization rationale, sequencing tradeoffs, and strategic intent clearly and confidently 
• Ownership of the full discovery-to-delivery cycle: user research, story writing, acceptance criteria, backlog management, and post-launch iteration based on data 
• Strong analytical skills with ability to define and track KPIs for product performance 
• Deep proficiency in user experience principles, experimentation (A/B and multivariate testing), and iterative delivery — with the ability to design and interpret experiments independently to drive product decisions 
• Excellent communication and collaboration skills, with a focus on customer impact and business value 
• Proficient in Agile tools such as JIRA, Confluence, and analytics platforms like Google Analytics or Mixpanel 
• Understanding of system integrations and technical constraints in digital environments 

Qualifications: 

• Bachelor’s degree in Business, Information, Marketing, or a related field (or equivalent experience) 
• 3+ years of experience in product management, digital product development, or related role 

Compensation: 

• The pay range for this position is $130,000 - $150,000, on a full-time schedule. 
• Along with base salary, Trupanion employees may be eligible for monthly bonuses. 
• We want all employees to be invested in Trupanion’s success, so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years.