Head of Product
fulltime_permanent senior_managerJob Overview
About Us
TrustFlight is an innovative aviation software company that specializes in developing cutting-edge AI, digital workflow, and analytics applications for the aviation industry. Our software empowers many of the world’s airlines, business jet operators, MROs, training organizations, and aviation service providers to enhance safety, streamline operations, and improve overall efficiency.
We are one of the largest independent software providers in aviation, trusted by more than 1,600 organizations in over 120 countries, including many of the world’s top operators.
Why Choose TrustFlight?
✈️ Our Mission: To revolutionize aviation by delivering digital workflow solutions that enhance safety, streamline operations, and inspire confidence across the industry.
🚀 Impact: Over 200,000 users rely on our systems every day for operational safety, compliance management, and mission-critical decision-making.
🚩 Core Values: Guided by integrity, responsibility, innovation, and excellence, we are committed to empowering our partners to operate with confidence.
Join TrustFlight: Shaping the future of Aviation Technology
Your Role
TrustFlight is entering a major new phase of growth—expanding our product ecosystem, investing in AI-driven capabilities, and scaling our global customer base. As our product suite grows in scope and complexity, we are hiring a Head of Product who will shape the next generation of aviation workflow technology and elevate the performance, processes, and discipline of our product organization.
As Head of Product, you will lead the Product function at TrustFlight and define the strategic direction for our entire SaaS portfolio. You will be responsible for the vision, roadmap, and execution across Centrik, Tech Log, SmartSuite, and our growing platform capabilities. Reporting directly to the CEO, you will set the bar for product excellence, elevate our product processes, and coach a multi-disciplinary product organization to deliver world-class products for aviation customers worldwide.
What You’ll Be Doing
Leadership & Strategic Product Vision
Set and execute the product vision and strategy across all SaaS products and platform services.
Define long-term product direction aligned with TrustFlight’s mission, growth goals, and customer needs.
Lead and inspire the Product Management and Product Design teams. Recruit, develop, and coach Product Managers and Designers to build a high-performing product organisation.
Implement best-in-class product practices.
Champion customer-centric decision-making.
Product Excellence & Delivery
Establish scalable product development processes and underlying product operations (requirements standards, documentation, analytics, and release readiness) to ensure predictable roadmap execution.
Drive clarity and alignment across product roadmaps.
Partner with Engineering to optimize delivery processes.
Embed quality and attention to detail throughout the lifecycle.
Innovation & Emerging Technologies
Lead innovation initiatives across the product suite.
Integrate AI and automation to advance product capabilities.
Identify opportunities to expand the product ecosystem.
Cross-Functional Collaboration
Collaborate with Customer Success, Sales, Marketing, Engineering, and Account Management.
Support go-to-market readiness.
Work closely with Sales and Marketing to ensure alignment on pricing, packaging, positioning, and commercial strategy.
Represent the product organization at the executive level.
Customer Value & Industry Impact
Engage with aviation organizations to understand their needs and build structured customer insight mechanisms (e.g., VOC programs, research cadences, advisory groups) to inform roadmap decisions.
Ensure products meet the highest standards of usability and performance.
Continuously enhance customer value, adoption, and satisfaction.
Key Metrics & KPIs
Roadmap Delivery Reliability
Requirements Quality
NRR
Product Adoption Metrics
Velocity & Throughput
Innovation Delivery