Consultant Team Manager (2)

Working Hours - 37.5 hours per week

Work Pattern - Monday to Friday (Hybrid TBA)

Travel Requirements - Minimal Domestic Travel

On-Call / Shift Work - None

Special Conditions - None

Purpose of the Role

The Consultant Team Leader oversees the day-to-day coordination, development and performance of the consultant team, ensuring training and consulting engagements are delivered efficiently and to the expected quality standards.

The role focuses on operational management of consultants, supporting their development and maintaining delivery standards across training programmes and client engagements, while escalating strategic capability or resourcing needs to the Operations Director.

Scope & Decision-Making Authority

Autonomous decision-making

Day-to-day management of consultant workloads and delivery schedules

Allocation of consultants to projects

Monitoring delivery quality and addressing performance issues within the team

Supporting consultant development through coaching and feedback

Escalation

Recruitment decisions and expansion of consultant capability

Changes to competence frameworks or training governance processes

Significant client issues or delivery risks

Engagement of associate consultants or contractors

Cross-functional authority

Coordinate with commercial and operations teams to align consultant availability with upcoming work

Support internal teams (sales, product, marketing) by identifying appropriate consultant expertise for activities

Geographic / business scope

Consultant team supporting Baines Simmons training and consulting engagements globally

Key Relationships

Internal

Operations Director — team oversight, delivery planning and escalation

Consultant team — performance management, coaching and workload coordination

Commercial / Sales teams — alignment of consultant availability with client demand

HR — recruitment support and onboarding

Product and content teams — training material updates feedback

External

Clients participating in consulting or training programmes

Associate consultants supporting delivery activities

Key Responsibilities

Manage the day-to-day performance and development of the consultant team, including regular feedback, mentoring and performance discussions.

Coordinate consultant workloads and schedules to ensure consulting and training engagements are delivered effectively.

Monitor delivery quality across training and consulting engagements and escalate issues where standards are not met.

Support the implementation of the consultant competence framework by maintaining training records and tracking development progress.

Assist with recruitment and onboarding activities by organising and participating in interviews and supporting the integration of new consultants.

Collaborate with internal teams to ensure the appropriate consultant expertise is available for business development, marketing and product initiatives.

Maintain visibility of upcoming work and identify potential resourcing gaps for escalation to the Operations Director.

Maintain pipeline of consultants (including associate consultants)

Support the coordination of associate consultants involved in delivery activities.

Key Metrics for Success

• Consistent delivery of consulting and training engagements to agreed quality standards

• High client satisfaction scores from training and consulting delivery

• Effective utilisation and workload management of the consultant team

• Successful onboarding and development of new consultants

• Early identification and escalation of capability or resourcing gaps

• Maintain moral and motivation of consultants - Net detractors less than 15%

AI & Digital Competency

TrustFlight is an AI-first organisation. Every role is expected to actively engage with AI tools and digital ways of working to drive efficiency, quality, and innovation.

AI Fluency Tier

Tier 1 — AI User - Uses AI-assisted tools in daily workflows

Confidently uses AI features in existing tools (e.g. copilots, smart search, assisted drafting). Understands when AI output needs human review. Completes AI User onboarding within 30 days.

Role-Specific AI & Digital Skills

Use AI tools to summarise training feedback and identify improvement opportunities

Use AI-assisted knowledge tools to access and share consulting insights

AI Development & Growth

Complete AI fluency onboarding programme within the first 30 days.

Use AI tools to improve efficiency in reporting, documentation and training coordination

Share useful AI practices within the consulting team