Renewal Specialist (India, Remote)

Responsibilities: 

• Manages a portfolio of specific renewal clients, handling contract renewals, expansions, escalations, and payment collection
• Builds strong relationships with decision-makers to scale accounts.
• Ensures customers get the most value from solutions, retaining them and growing usage and adoption.
• Processes Transactional renewals effectively and efficiently, with accuracy.
•  Builds strong relationships with internal client success teams and supports their activity as needed.
• Multi-tasks a high volume of workload, and can handle regular check ins with multiple internal stakeholders to keep everyone connected and abreast of progress and successes. Alerts attention quickly in case of a suspected loss.
• Understands the activity history and previous client/customer communications context and background before reaching out to clients/customers.
• Facilitates and escalates client/customer communications when appropriate, bringing speedy help to the client and raising attention and awareness quickly to avoid account loss.
• Follows general pricing guidelines but thinks critically and applies logic and reasoning, based on the client's uplift history.
• Ability to chase upwards, and alert management in an appropriate way to meet expectations on lapses and renewal timelines.
• Actively develops on personal and professional knowledge.
• Acts as a team player, supplying reports and updates data required for the team promptly and accurately
• Partners closely with customers to understand their pain points, business needs, and objectives, and to sell the value of Tii products.
• Provides robust expert support and advice about Tii products, features, and opportunities, enabling client accounts to grow.
• Collaborates to ensure clients renew with an appropriate price uplift and preferably with upsell opportunities.
• Effectively communicates the value proposition of Tii products and services to clients.
• Works effectively to analyze client data, identify growth opportunities, and prepare plans to address issues and realize growth opportunities.
• Passes proactive feedback about products/features/problems from clients to internal stakeholders, representing the voice of the client.
• Ensures that all internal systems, processes, and ways of working are fully completed timely and diligently, in line with company standards.
• Tracks own performance, provides general data and reports, and updates as required.
• Actively progresses own personal development.