Job Overview
- Respond to and resolve patient customer service inquiries via telephone and e-mail.
- Conduct all patient communication with calm, professionalism and courtesy.
- Communicate with the clinical teams regarding any patient concerns and refund requests.
- Coordinate with Patient Accounts team to manage patient account balance inquiries, disputes and declined payments.
- Provide itemized statements to patients upon request.
- Maintain records of all patient communication.
- Assist with financial reconciliation for patients transferring care between offices.
- Process refunds and communicate/collaborate with respective departments as necessary.
- Manage credit card chargebacks.
- Collaborate with Marketing team to help mitigate negative social media reviews.
- Comply with federal and state collection laws.
- Notify management of any strange scenarios, possible compliance concerns or recurring issues.
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