IT Operation Officer

At GoTymeX, we’re redefining the future of digital banking. As a next-generation fintech development company, we design and deliver banking platforms and infrastructure that power multiple international markets. Our mission is simple — to make digital banking faster, smarter, and more human.Join us and be part of a team that thrives on innovation, collaboration, and real impact. Every member of our IT Operations team plays a crucial role in keeping our systems stable, secure, and ready for scale — the foundation of every great customer experience.

The OpportunityWe’re looking for a passionate IT Operation Officer (Junior or Mid-Level) who enjoys solving problems, improving systems, and supporting people. This role is perfect for someone who wants to grow in a modern fintech environment, gain hands-on experience with cloud infrastructure, and contribute to enterprise-level IT operations.If you’re detail-oriented, proactive, and eager to learn — you’ll fit right in.

What You’ll Do 

Operations & Infrastructure
• Monitor and maintain servers, networks, and business applications to ensure system uptime and performance.
• Use monitoring tools to detect and resolve issues proactively before they affect users. 

Helpdesk & User Support
• Deliver responsive technical support across hardware, software, and connectivity issues.
• Manage IT Service Desk requests and ensure all incidents meet SLA standards. 

Server & Network Maintenance
• Manage and troubleshoot Windows Server, Active Directory, DNS, DHCP, and file services.
• Support LAN/WAN infrastructure, Wi-Fi access, and firewall configurations. 

User Lifecycle Management
• Set up and manage accounts, devices, and access for new hires and leavers.
• Ensure processes are well-documented and audit-ready. 

Backup, Recovery & Security
• Oversee daily backup operations and recovery validation.
• Apply patches, antivirus updates, and enforce IT security standards.

Asset & Configuration Management
• Maintain accurate IT asset inventories, software licenses, and equipment tracking.
• Conduct regular audits and produce monthly reports. 

Vendor Coordination
• Liaise with vendors for equipment, warranties, and maintenance.
• Track SLAs to ensure timely service delivery.

 IT Projects & Implementation
• Support system rollouts, migrations, and tool integrations (e.g., Microsoft Entra ID / Azure AD).
• Participate in testing and documentation for new IT initiatives.

 Office IT & Facilities
• Maintain shared IT assets (printers, AV systems, meeting rooms).
• Support facility maintenance for network cabling and power systems.

Requirements

• Bachelor’s degree in IT, Computer Science, or related field.
• 1–3 years (Junior) or 3–5 years (Mid-Level) of experience in IT Operations or Support.
• Familiarity with ITIL practices, Microsoft 365, Azure AD, and ITSM tools (e.g., Jira Service Management, ServiceNow).
• Strong problem-solving and communication skills, with a service mindset.
• Ability to work effectively under pressure in a dynamic environment.Bonus Points For
• IT certifications (e.g., CompTIA Network+, ITIL Foundation, Microsoft Certified).
• Experience with Azure or AWS.
• Knowledge of cybersecurity and compliance best practices.

Benefits

• Meal and parking allowance are covered by the company
• Full benefits and salary rank during probation
• Insurances as Vietnamese labor law and premium health care for you and your family without seniority compulsory
• Performance bonus up to 2 months
• 13th month salary pro-rata
• 15-day annual leave+ 3-day sick leave + 1 birthday leave + 1 Christmas leave
• SMART goals and clear career opportunities (technical seminar, conference, and career talk) – we focus on your development
• Values-driven, international working environment, and agile culture
• Overseas travel opportunities for training and working related
• Internal Hackathons and company’s events (team building, coffee run, blue card…)
• Work-life balance 40-hr per week from Mon to Fri