Account Manager Existing Business (1 year maternity cover)

We have an exciting maternity cover opportunity for a customer-focused Existing Business Account Manager who is passionate about delivering value and supporting long-term customer success. 

In this role, you will support Unit4’s Cornerstone Niche Product portfolio, primarily UPM, FPM, and MAP, with scope to cover additional niche solutions over time. These products are deployed both as standalone solutions and integrated with the Unit4’s ERP technology stack. You will work closely with customers, internal teams, and partners to drive adoption, retention, and sustainable commercial outcomes.

Your mission is to protect and grow recurring revenue (ARR), deliver ACV quota for the assigned territory, and support customers in their digital and cloud transformation journeys, maximising the value they gain from our solutions.

This is a Account Manager role, ideal for someone with solid experience in managing existing customer accounts who enjoys balancing relationship management, commercial ownership, and partner collaboration.

This is a hybrid role based in Portugal or Sweden.

Key Responsibilities 

Account Ownership & Customer Value

• Own and manage a defined portfolio of existing customers using Cornerstone niche products.
• Build trusted relationships with key customer stakeholders, acting as their primary commercial point of contact.
• Understand customer objectives and usage to position relevant upgrades, add-ons, and services that support digital and cloud transformation

ARR Retention & Commercial Performance

• Drive ARR retention through proactive account management, renewal preparation, and early risk identification.
• Achieve ACV quota for renewals, upsell, and cross-sell within the assigned territory.
• Identify churn risks and coordinate mitigation plans together with Customer Success, Support, and Product teams.

Sales Execution (Existing Business)

• Manage the end-to-end sales cycle for renewals, upsell, and cross-sell within your customer base.
• Apply a structured and repeatable sales approach aligned with Unit4’s ways of selling.
• Collaborate with pre-sales, product, engineering, and delivery teams as needed.

Partner Management

• Manage and support sales and implementation partners aligned to UPM, FPM, MAP, and related solutions.
• Coordinate jointly with partners on sales opportunities, renewals, and customer success initiatives.
• Ensure partners are aligned with Unit4 commercial objectives, solution value propositions, and customer outcomes.

Collaboration & Internal Alignment

• Work closely with Product, Support, Customer Success, and Professional Services to ensure a consistent and positive customer experience.
• Feed customer insights, roadmap input, and market feedback back into the organisation.
• Maintain accurate pipeline, forecast, and account information in CRM.