Job Overview
- Represent business stakeholders as member of the Engineering Team for one or more functional areas, acting as the voice of the customer within the team and representing customer needs, priorities and constraints in every decision
- Work directly with internal and external stakeholders to refine the roadmap and features for targeted markets, ensuring alignment with customer problems before specification work begins
- Accountable for market acceptance of solutions in assigned functional areas without compromising product integrity, salability and maintainability, as well as overall customer satisfaction and commercial outcomes
- Own all aspects of delivery, including scope, pricing context and customer-facing trade-offs
- Own and manage the delivery schedule, ensuring accuracy, credibility, and clear communication of progress, risks and changes to customers and stakeholders
- Partner with others to plan the commitment for product increments, manage development and delivery of features according to plan, and provide business with estimates for broad roadmap initiatives
- Build out and manage the feature backlog, maintaining prioritization to ensure the team is always working on the highest-value items while balancing business needs with technical feasibility and scalability
- Define clear acceptance criteria for each deliverable and sign off completed work on behalf of the customer
- Coordinate feature delivery with other agile teams, identifying project interdependencies and working with Product Managers and Product Owners to determine the most efficient and effective delivery sequence
- Negotiate and manage changes to scope, timelines and commitments with customers and internal stakeholders
- Partner with the Lead Product Developer to balance commercial urgency with technical quality and sustainability
- Prioritize and drive sound business decisions during delivery of product increments, ensuring alignment with product strategy and customer roadmap
- Triage defect queues for assigned functional areas with client support and drive defect resolution with engineering teams according to SLAs
- Coordinate sprint reviews and presentations to key customers, stakeholders and senior management to gather feedback and ensure continuous improvement
- Ensure alignment of the team’s output with product strategy and customer roadmap
- May serve as Product Owner for one or more teams of moderate complexity, depending on the needs of the assigned functional areas
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