Parts Coordinator- UAE National

Company: Abu Dhabi Motors – United Al Saqer Group
Location: Abu Dhabi, UAE

About United Al Saqer Group:
Established more than 40 years ago, the United Al Saqer Group (UASG) is one of the leading multi-sector business groups in the United Arab Emirates. UASG owns and operates a diverse portfolio of UAE-based companies across several key industries, including Abu Dhabi Motors, Dalma Motors, Al Saqer Heavy Equipment, Al Saqer Property Management, Royal International Construction, and Royal Joinery.

Job Summary:

The Parts Coordinator will be responsible for providing administrative and operational support to ensure efficient coordination of spare parts orders, documentation, and logistics. This office-based role focuses on ensuring accurate processing, communication, and follow-up between the sales, warehouse, and logistics teams to deliver excellent customer service and aftersales support.

Key Responsibilities:

Order & Documentation Management:

• Prepare quotations, sales orders, and related documentation in the ERP or inventory system.

• Monitor order status and coordinate with logistics and warehouse teams to ensure timely dispatch and delivery.

• Maintain accurate records of customer transactions, quotations, invoices, and delivery notes.

Customer Support & Coordination:

• Handle incoming inquiries from sales teams or customers (via email or phone) and provide information on parts availability, pricing, and order status.

• Follow up on pending orders, backorders, or delayed shipments to ensure clear communication and customer satisfaction.

Inventory Coordination:

• Coordinate with the warehouse team to ensure availability and proper stock management for required parts.

• Assist in tracking stock movement, replenishment, and stock discrepancies.

Warranty & Returns Assistance:

• Support the processing of warranty claims and parts returns by collecting necessary documents and coordinating with the warranty team.

Reporting & System Updates:

• Generate periodic reports on order status, sales performance, and parts movement.

• Update databases and ERP systems to ensure all records are current and accurate.