Health Club Receptionist

Al Saqer Property Management (ASPM)

ASPM is a real estate arm of United AlSaqer Group L.L.C.  ASPM manage and lease properties in the emirates of Abu Dhabi, Al Ain, Dubai and Overseas. Our development projects continue to provide quality residential, commercial and retail space at affordable prices which appeal to a broad range of customers.

Job Summary:

The Receptionist is responsible for managing front desk operations, greeting visitors, handling phone calls, and providing administrative support to ensure a smooth and professional office environment.

Duty Category & Description:

Front Desk Management

• Greet and assist visitors, guests, residents, and members to ensure a welcoming environment.

• Provide orientation on services, facilities, and hours of operation.

Call Handling

• Answer, screen, and direct incoming calls professionally.

Administrative Support

• Provide clerical support including mailing, scanning, copying, and maintaining basic documentation.

Appointment & Class Scheduling

• Manage bookings for meetings, classes, and appointments.

• Coordinate GX class check-ins and readiness of spaces.

Customer Service & Information Assistance

• Provide information and assistance to guests, residents, and fitness members as requested.

• Assist with inquiries and ensure members understand club offerings and guidelines.

Document & Payment Record Handling

• Maintain and organize front desk files and records.

• Keep accurate and updated records of all payments and reconcile daily transactions.

Handling Payments

• Process client payments for classes, visitor fes, and other paid services.

• Issue receipts and verify transaction accuracy.

Instructor–Client Coordination

• Facilitate communication between instructors and clients regarding class schedules, updates, and service needs.

• Assist in resolving scheduling or booking concerns.

Operations – Facility Management

• Ensure proper and safe operation of all Spa and Wellness areas including the fitness center, spa facilities, GX rooms, and gym equipment.

• Maintain readiness of all equipment and amenities.

Health & Safety / Board of Health Requirements

• Ensure compliance with health and safety standards including cleanliness, chemical treatment, and temperature monitoring.

• Monitor water quality using test kits and report any variance to the Branch Manager.

Maintenance Coordination

• Work closely with Maintenance to implement preventive maintenance procedures.

• Report equipment malfunctions promptly and accurately.

• Support efforts to minimize equipment downtime.

Security Coordination

• Report incidents, hazards, accidents, or injuries immediately to Security and line management.

• Follow safety procedures and support emergency protocols.

Housekeeping Coordination

• Collaborate with Housekeeping to maintain cleanliness and freshness in all health club, spa and fitness areas.

Stock & Inventory Management

• Monitor, request, and manage stock of towels, robes, disposable items, and amenities in line with ASPM standards.

• Ensure adequate supply levels at all times.

Standard Setup & Area Presentation

• Ensure spa and fitness areas are arranged according to standard setup requirements.

• Keep work areas neat, clean, quiet, and orderly at all times.

Locker Management

• Handle and inventory locker keys accurately.

Compliance & Security Protocols

• Maintain visitor logs and support adherence to security protocols.

Health Club Operations Support

• Ensure spaces (fitness, spa, GX) are clean, maintained, and fully prepared for guest use.

• Assist instructors during GX operations when needed.

Ad-hoc Tasks

• Perform additional duties assigned by line manager or management team.