Senior Manager, Performance Improvement & Excellence, Data & Analytics

Union: Non-union
Number of vacancies: 1
New or Replacement Position: New
Site: Toronto General Hospital
Department: Performance Improvement & Excellence, Data & Analytics
Reports to: Director, Performance Improvement & Excellence, Data & Analytics
Salary Range: $109,161 - $159,161 per annum
Hours: 37.5 hours per week
Status: Permanent Full-Time
Closing Date: January 15, 2026

UHN Data & Analytics supports UHN’s growing demand for data, data-driven insights and helps TeamUHN ensure the needs of the patients come first. Our collective goal is to better see, understand and use data to help UHN become a data-driven organization, which will help us achieve UHN’s strategic goals and ultimately advance care, research, and education. UHN Data & Analytics supports UHN in data-driven decisions, data literacy, performance improvement, data governance, data infrastructure/tools, advanced analytics, and automation.

The Performance Improvement & Excellence (PIE) team works under the direction of the Director and the Chief Data & Analytics Officer to foster a data-driven culture and learning health system. Working closely with clinical and administrative stakeholders, the PIE team helps identify complex issues and implement innovative solutions to improve quality, operational efficiency, and patient safety across various clinical programs.

The Senior Manager, Performance Improvement & Excellence (PIE), role plays a key leadership position in UHN Data & Analytics. Your primary focus is championing the establishment of a data-driven culture and a learning health system. Serving as a data navigator and translator, you integrate insights to provide a holistic view of performance and support informed decision-making. Your role involves working closely with clinical and non-clinical leaders across UHN to identify complex problems and opportunities for improvement in quality, operational efficiency, effectiveness, and safety of care.

This role is dedicated to supporting UHN@Home, a strategic direction that advances best practice models of Integrated Care and elevates the patient experience and quality of services for seniors across UHN. In this pivotal role, you will champion the design and maintenance of dashboards that enable real-time tracking of patient outcomes, costs, and service utilization; develop leadership dashboards to inform program oversight and financial stewardship; and ensure accurate patient data capture to support analytics and decision-making. You will lead outcome analysis to evaluate program effectiveness, oversee Ontario Health reporting and submission requirements, and apply predictive analytics to support care planning and resource forecasting. Through data storytelling and insight generation for Clinical Action Team meetings, you will inform strategic decisions and support the launch and evaluation of new programs with distinct funding and reporting needs. Additionally, you will contribute to research and evaluation initiatives that strengthen evidence-based models of care, ensuring UHN at Home delivers measurable improvements in quality, efficiency, and patient outcomes.

Duties

• Establishes and nurtures strategic partnerships across UHN, understanding business processes, key performance indicators, and organizational culture.
• Builds strong collaborative relationships with clinical and non-clinical leaders, serving as a trusted advisor and primary liaison between Data & Analytics and UHN@Home Programs.
• Lead clinical programs in adopting a data-driven culture, utilizing data to inform strategic decisions, and drive performance improvements.
• Develop and manage processes to establish standard operating policies and procedures, key performance measures and targets, in collaboration with Clinical Leadership and Decision Support
• Demonstrate complex problem-solving, collaborate with stakeholders to develop innovative strategies for business problems, leveraging resources and technology to enhance quality, streamline workflows, and achieve objectives.
• Skillfully navigate and lead through organizational change, fostering a culture of continuous improvement and addressing resistance effectively.
• Lead a team of cross-functional analysts to generate insights, conduct in-depth analysis and oversee initiatives that enhance the quality, efficiency, and safety of healthcare services
• Represent UHN Data & Analytics in various leadership meetings and committees, advocating for hospital needs and required results, ensuring alignment with organizational goals.