Service Coordinator, Outpatient ABI Service - Brain Program

Union: Non-Union
Number of Vacancies: 1
New or Replacement Position: Replacement
Site: University Centre, Toronto Rehab
Department: Brain Program - Outpatient Acquired Brain Injury/Multiple Sclerosis
Reports to: Manager, Outpatient Allied Health and Clinics
Salary: $46.85 - $58.56 per hour 
Hours: 37.5 hour per week
Status: Temporary Full-Time (1 Year)
Closing date: January 15, 2026

The Service Coordinator is a program specific leadership role supporting the outpatient ABI and Multiple Sclerosis programs in various aspects of the unit/program function. In accordance with established standards, professional requirements and as an integral member of the multidisciplinary health care team(s) the SERVICE COORDINATOR is responsible for the overall patient flow of the program inclusive of planning, organizing, directing, coordinating and evaluating activities related to patient admission and discharge. In addition, this role provides administrative and clinical leadership to all staff in a supportive, empowering manner while facilitating the effective and efficient admission and discharge of patients.

Key responsibilities of this position include:

• Leads and/or participates in developing and implementing organizational initiatives regarding quality improvements and program development
• Plans, organizes, directs, coordinates, and evaluates activities related to patient admission and discharge
• Ensures efficient and effective unit/program operation by providing mentorship and promoting a supportive learning environment for health professions, physicians, nurses, support and administrative staff
• Acts as a clinical resource for the acute and/or community inter-professional teams by providing information based on clinical knowledge and theory/practice related to clients with complex health care needs
• Establishes and maintains a systematic review and assessment of department capacity.
• Service Coordinators consult with and engage appropriate staff members, physicians and others and they independently make decisions for the patient’s admissions/discharges and team allocation
• Service Coordinators develop and maintain fundamental strong relationships with patients/families, external partners and other stakeholders by consulting, problem solving cases and providing ongoing education
• When a Program Manager is unavailable, the Service Coordinator of a program may act as Manager’s delegate on clinical and practice issues of the program