Customer Service Administrator

Union: Non-Union
Number of vacancies: 1
New or Replacement Position: Replacement
Site: Toronto General Hospital
Department: Materials Management
Reports to: Manager, Materials Management
Salary Range: $30.04 - $45.06 per hour
Hours: 37.5 hours per week
Shifts: Monday - Friday
Status: Permanent Full-time
Closing Date: August 3, 2026

Position Summary
The Materials Management department is seeking a Customer Service Administrator (CSA) to support daily supply chain operations and help ensure reliable, responsive, and customer-focused service for clinical and non-clinical areas across UHN.

Materials Management plays a critical role in supporting patient care by ensuring the right products are available in the right place at the right time. Our team oversees the flow of essential medical and operational supplies across the hospital, from receiving and inventory management to distribution to clinical and non-clinical departments.

In this role, you will contribute to the daily operations of the Materials Management team by providing administrative and coordination support, helping ensure efficient processes, positive customer service, and continuity of supply across sites. Working closely with the Materials Management Supervisor and Manager, the CSA will support supply cart management, inventory processes, staff coordination, reporting, and issue resolution in a fast-paced healthcare environment.

Duties

• Support the Materials Management Supervisor/Manager with daily coordination of support staff, including assigning, monitoring, and following up on shift duties.
• Manage supply cart processes for the low-unit-of-measure stockless program, including quota reviews, usage analysis, and customer follow-up.
• Assist with annual supply cart reviews by reviewing inventory usage, cost, quota levels, and customer needs.
• Coordinate barcode creation, placement, and maintenance on supply carts in partnership with Top-Up staff.
• Manage internal Stat Stores inventory, including substitutions, unique items, inventory levels, and monthly reconciliation of book value to on-hand inventory.
• Support year-end physical inventory count activities and provide required reporting to the Materials Management Manager.
• Help resolve Cardinal JIT DC issues, including shipping errors, reporting concerns, and follow-up with internal and external partners.
• Support new item linking, unit-of-measure changes, vendor revisions, and warehouse setup requirements for Internal Stores.
• Monitor Purchase Order variances and Accounts Payable payment issues in consultation with the Supervisor.
• Promote a safe, clean, organized work environment while following Occupational Health & Safety and IPAC standards.