Integration & Support Manager
Full-TimeJob Overview
About Unlimit
Unlimit is the global fintech powerhouse behind the world’s largest proprietary payments infrastructure.
Founded in 2009, Unlimit operates across 17 global offices with 700+ experts, seamlessly integrating 1,000+ payment methods into a single platform. From London to São Paulo, we empower businesses to scale across borders with a unified suite of financial tools — including payment processing, alternative payment methods, multicurrency business accounts, card issuing, banking-as-a-service, and crypto on- and off-ramps.
Our mission is to break down financial barriers and enable seamless money movement across borders. We give forward-thinking businesses the tools to accept, send, and manage payments effortlessly, wherever they operate.
We are seeking a thoughtful, responsible, and committed support manager who will reduce the workload for developers and leads, accelerate integrations, and improve collaboration between clients, partners, and internal development teams.
About Unlimit
Unlimit is the global fintech powerhouse behind the world’s largest proprietary payments infrastructure.
Founded in 2009, Unlimit operates across 17 global offices with 700+ experts, seamlessly integrating 1,000+ payment methods into a single platform. From London to São Paulo, we empower businesses to scale across borders with a unified suite of financial tools — including payment processing, alternative payment methods, multicurrency business accounts, card issuing, banking-as-a-service, and crypto on- and off-ramps.
Our mission is to break down financial barriers and enable seamless money movement across borders. We give forward-thinking businesses the tools to accept, send, and manage payments effortlessly, wherever they operate.
We are seeking a thoughtful, responsible, and committed support manager who will reduce the workload for developers and leads, accelerate integrations, and improve collaboration between clients, partners, and internal development teams.
What You'll Be Doing:
- Communicating with partners on technical issues (API, webhooks, flows)
- Assistance with integration, answering technical questions
- Collaborating with sales before and after partner onboarding
- Conducting short demos and walkthroughs
- First- and second-line support: analyzing technical cases
- Incident monitoring, escalation, and solution monitoring
- API/Webhook flow testing via Postman
- Bug descriptions with context and steps
- Collecting product and integration requirements
- Maintaining integration documentation
- Preparing guides and instructions (self-service/self-onboarding)
Qualifications You Bring:
- Must have:
- Understanding of REST, webhooks, and JSON
- Proficiency in Postman
- Ability to structure information
- Ability to describe processes and bugs
- Strong communication skills
- Nice to have:
- Experience in fintech or L2/L3 tech support
- Experience in integration roles in SaaS/payments
- Proficiency with Jira, Confluence, and Slack
Join Unlimit Team now!
Unlimit is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.