Agent Liaison Manager

Agent Liaison Manager
Location: Remote, anywhere in NZ 
Full-time | Permanent |  Remote

This is a remote, full-time permanent position that can be carried out from anywhere in New Zealand.

About the role:

We are seeking an organised and detail-oriented Agent Liaison Manager to support our Regional Managers in maintaining education agent documentation, compliance controls, and audit readiness across our registered entities.

This is a compliance-focused operational role that ensures agent onboarding, monitoring, and record-keeping processes are consistently maintained in line with regulatory requirements.

In addition to the above, your other key responsibilities will be to:

• assist with the documentation and implementation of new processes and procedures
• track and manage agent documentation (contracts, declarations, training, monitoring records)

• maintain accurate and up-to-date agent records across CRM, RTO, and PRISMS systems
• support Regional Managers with documentation follow-up and compliance tracking
• ensure agent files meet standardised audit requirements
• assist with preparation for regulatory reviews (e.g. VRQA, TEQSA, and CRICOS audits)
• coordinate agent onboarding and termination documentation processes
• liaise with Compliance, Marketing Admissions, IT, and Finance teams to ensure data consistency.