Head of Student Accommodation

Head of Accommodation
Location: Auckland CBD
Full-time | Permanent | On-site

About the role:

As Head of Accommodation, you will lead the governance, compliance, and delivery of accommodation services for our international students across UP Education NZ providers. With a strong focus on the safety and wellbeing of students under 18, you will ensure accommodation arrangements are compliant, well-governed, and aligned with regulatory and institutional requirements. This role provides strategic oversight of accommodation operations, partner relationships, and team performance to ensure a high-quality, student-centred service.

Key Responsibilities:

• Lead accommodation governance, compliance, and risk management across all providers.

• Ensure accommodation arrangements meet Pastoral Care Code, NZQA, Ministry of Education, and partner university requirements.

• Oversee Under 18 accommodation placements, including homestay, designated caregiver, parental accommodation, and residential halls.

• Plan accommodation capacity and monitor demand to ensure timely student placements.

• Lead incident management, investigations, and Code self-review processes.

• Manage relationships with homestay hosts and accommodation partners, ensuring service quality and compliance.

• Oversee financial processes, payments, and accommodation data accuracy.

• Lead and develop the Accommodation Team, promoting a student-centred and high-performing culture.

• Strengthen systems, reporting, and continuous improvement across accommodation services.

• Ensure a robust 24/7 emergency response capability and effective risk management