Client Relations & Business Growth Coordinator

This role is ideal for someone who: 

• Thrives on building and managing strong, meaningful relationships 

• Loves being out and about on construction sites, connecting with real people 

• Has experience in apprenticeship networks, vocational training, or employment services (highly regarded) 

• Enjoys representing a brand and promoting the advantages of our training model 

• Values a flexible work-life balance while making a lasting impact  

What You’ll Focus On 

Your work will centre around four key verticals: 

1. Sign-Up Activities & Enrolment Follow-Up 

Own the end-to-end apprenticeship sign-up process and ensure smooth onboarding. 

Why It Matters: 

This is the foundation of our business and the first impression for every new apprentice and employer. 

You’ll be: 

• Driving new apprenticeship sign-ups 

• Following up on incomplete enrolments 

• Resolving any onboarding or paperwork delays 

• Supporting apprentices to get started confidently 

2. ACAP Engagement Strategy 

Build strong relationships with Apprenticeship Connect Australian Providers (ACAPs) to create a consistent flow of apprenticeship referrals. 

Why It Matters: 

ACAPs are a reliable pipeline of apprenticeship opportunities. 

You’ll be: 

• Calling and catching up regularly with ACAP reps 

• Updating Profile Builder 

• Sharing digital campaigns and workshop invites 

• Hosting ACAPs at trade days and info sessions 

3. Carpentry Business Engagement 

Promote CWBTS as the training provider of choice for carpentry employers. 

Why It Matters: 

Carpentry is our core trade, and these businesses are key to apprenticeship growth. 

You’ll be: 

• Visiting sites and calling local employers 

• Building rapport and highlighting training solutions 

• Sharing trainer profiles and success stories 

• Tailoring support to meet business needs 

4. Existing Employer Engagement 

Deepen relationships with our current employer partners to drive retention, repeat business, and referrals. 

Why It Matters: 

Trust leads to long-term partnerships and continued growth. 

You’ll be: 

• Conducting regular check-ins via calls, texts, and site visits 

• Supporting employers in their apprenticeship journey 

• Encouraging employers to refer new businesses to CWBTS 

• Leveraging success stories as a growth tool 

About You 

You’re a natural connector who thrives in fast-paced environments and enjoys seeing others succeed. You love the energy of a construction site just as much as building strategic partnerships. 

You’ll thrive in this role if you have: 

• Experience as a Field Consultant, Apprenticeship Network Provider, or in the training/apprenticeship sector 

• A strong understanding of apprenticeship systems and vocational education (VET) frameworks 

• Excellent communication and relationship management skills 

• Confidence working with employers and apprentices across diverse environments 

• Exceptional organisational and follow-up skills 

• A passion for supporting people in their career development