Student Progress Officer Team Leader

The Student Progress Officer Team Leader is responsible for overseeing the Intervention Team function and ensuring consistent, high-quality support is provided to students who are at risk of not meeting course progress requirements. This role provides leadership to the Student Progress Officers, ensures compliance with regulatory and institutional requirements and drives continuous improvement in intervention strategies and processes. The Team Leader is accountable for reporting on student outcomes, managing workflow across the team, and building strong collaboration with academic and student services stakeholders.

Key Responsibilities

• Lead and support a team of Student Progress Officers to deliver high-quality, student-centred case management
• Set performance expectations, manage workloads, and provide coaching and development
• Monitor student progress data, identify risks and trends, and prepare reports for senior leadership
• Ensure intervention activities and documentation meet policy, quality and regulatory requirements
• Act as the escalation point for complex or high-risk student cases
• Collaborate with academic, operations, compliance and wellbeing teams to support student success
• Drive continuous improvement in intervention processes, early-risk identification, and retention strategies