Business Analyst

• Permanent, Full-time | Ponsonby location (hybrid working available)
• Travel to Australia may be required at certain stages of the project lifecycle

As our ICT Business Analyst, you'll bridge the gap between business and technology by identifying improvement opportunities, analysing business processes, and delivering practical solutions that enhance operational efficiency and support strategic objectives.

Key Responsibilities

• Business Analysis & Requirements Management: Gather, analyse and document business requirements, translating stakeholder needs into clear user stories and practical solutions aligned with business objectives.
• Process Analysis & Improvement: Review and redesign business processes, identifying opportunities to improve efficiency, enhance user experience and support future-state operations.
• Stakeholder Engagement & Collaboration: Partner with stakeholders across the business and technology teams to facilitate workshops, build strong relationships and ensure successful project outcomes.
• Solution Support & Delivery: Support solution design, testing and implementation by providing business context, validating outcomes and ensuring solutions meet business requirements.
• Governance, Documentation & Continuous Improvement: Maintain high-quality documentation, ensure adherence to business analysis standards, and contribute to continuous improvement of processes, tools and ways of working.