Delivery Director

Job Summary

As our new Delivery Director for Switzerland & Germany you will lead the delivery strategy and operational performance across your territory, ensuring client engagements meet business, quality, and financial objectives. You will oversee and support Delivery Managers, enforce delivery standards, and align staffing and capacity planning with business needs. Acting as a key partner to Consulting, Practices, Sales and Finance, you will drive continuous improvement, client satisfaction, and the evolution of delivery excellence at scale.
 
This role can be based in Switzerland or in Germany.
 

Purpose and Responsibilities
 
🚀 Delivery Leadership
-Collaborate with Practices and Consulting leadership to define staffing budgets, rolling forecasts, and pay planning aligned with business goals.
-Define strategic direction for delivery processes, ensuring compliance with the Valiantys Project Management Framework and internal best practices.
-Lead transformation initiatives by shaping scopes and ensuring engagement readiness and delivery standards in collaboration with the Head of Delivery Excellence.
 
📦 Delivery and Resource Management
-Oversee client engagements by clearly defining scope, risks, responsibilities, and timelines to ensure smooth delivery and avoid disputes.
-Monitor project performance to meet margin and client satisfaction targets, while ensuring compliance with internal governance and delivery standards.
-Own staffing and resource allocation, securing effective handovers and enforcing consistent delivery practices across the team.
 
📊 Capacity Planning
-Collaborate with Practices to forecast and manage skill demand across your consulting team.
-Allocate resources and adjust budgets as needed, exercising clear decision-making authority.
-Develop contingency plans and coordinate regional or external support to maintain high utilization during demand peaks.
 
💰 Budget and Financial Management
-Define and manage the staffing budget for your business units, maintaining a rolling forecast aligned with evolving business needs.
-Track financial performance with Finance, analyze variances, and adjust strategies to meet targets.
-Review and approve client-facing commercial documents, and collaborate with EMEA Delivery leaders to ensure overall financial alignment.
 
👥 Team Management
-Manage people, fostering a high-performance culture through clear communication, feedback, and goal-setting.
-Support team development, onboarding, and recruitment.
-Ensure personal and team certifications, including Atlassian certification/accreditation.
 
🤝 Client Engagement
-Act as escalation point for client delivery issues in your region.
-Collaborate with Sales to secure deals and ensure delivery alignment.
-Drive improvements through analysis of client feedback (Client Net Score).
 
🔁Continuous Improvement & Innovation
-Identify and implement improvements in delivery practices and processes.
-Contribute to new service offering development and innovation initiatives (AI)
-Stay current on industry trends and promote team learning.
 
Your Team and Partners
You will report to the Head of Delivery EMEA
You will manage a team of Delivery Managers (your direct reports)
You will work closely with Project Managers (your indirect reports if applicable)
You’ll collaborate regularly with:
-Consulting team
-Sales team
-Practice teams
-People & Culture team
-Finance team
-other Delivery Directors (your peers)

Do You Have What It Takes to be our future Delivery Director ?

• You bring proven leadership in managing complex delivery teams and functions.
• You communicate clearly, manage stakeholders effectively, and make sound decisions under pressure. Analytical and structured, you’re driven by performance, quality, and client success.
• You have a good awareness of AI in the enterprise and how it can drive value for clients.
• You bring exposure to business development activities and combine a solid delivery mindset with a business-oriented approach, engaging confidently with clients to shape solutions and drive impact.
 
Languages & Location 
 
You're fluent in German and English, and speaking additional languages is a plus.
 
This role can be based anywhere in Switzerland or in Germany and requires regular travel to our Berlin, Vevey and Berne offices. It follows a flexible hybrid working model, combining remote and on-site work.
 
 

Why Join Valiantys?

Our team members are our greatest asset and we work hard to ensure that Valiantys is not only a great place to work, but also a platform for you to grow.
 
Sense. We're committed to giving you the level of information you need to make sense of your assignments. You will witness the impact of your actions.
Training. We will provide you with the necessary time and budget to help you develop your skills and continue to build your career.
Flexibility. We understand that life is all about balance and we offer you the flexibility and support to help you maintain balance across the different pillars of your life.
 
Valiantys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to personal background, identity, or beliefs.