System & process specialist

In 2021, Vattenfall Customer Service Nordic received an award from the trade union Unionen for Sweden's most LGBTQ-friendly workplace. We know that a good working atmosphere, first-class customer experience and innovative thinking are based on the fact that we all complement each other. With us, you can proudly be yourself! 

Vattenfall Customer Service Nordic is Great Place to Work® certified. The certificate is based on a personnel survey in the dimensions of credibility, respect, justice, pride and friendship. 

Do you want to be involved in creating a high-quality customer experience for Vattenfall's customers?  

In Vattenfall's Customer Service Nordic Finland unit, we are comprehensively responsible for Vattenfall's customer service processes for the entire customer lifecycle. 

We are now looking for a System & process specialist for our team for a fixed-term employment relationship until 30 June 2026. 

One of our most important tasks is that Vattenfall's customer service processes work and develop with the changing operating environment, meeting the needs of our customers.  

This position: 

You will work in a team of energy sector experts maintaining and developing our customer service processes. Your main responsibilities include the message handling process, internal and external partner management and ensuring operational excellence. 

Key responsibilities: 

• Process management and development 
• Co-operation with partners to ensure operational excellence 
• Handling of privacy and GDPR related incidents 
• Coordination of datahub message related error handling