Job Overview
- Design and implement CRM strategies that drive customer engagement and business growth.
- Oversee the configuration, implementation, and management of the Velaa CRM system.
- Ensure CRM processes align with company goals and best practices.
- Analyze customer data and behaviors to create actionable insights.
- Segment customers to personalize marketing campaigns and communications.
- Develop and run the communications plan in line with the marketing strategy.
- Collaborate with sales, marketing, and support teams to ensure a unified customer approach.
- A/B test content and strategies to optimize performance.
- Maintain customer databases and ensure data hygiene and GDPR compliance.
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