Lifecycle Leader

Position Purpose: 

The Lifecycle Leader will be responsible for executing all documentation, processes, and strategic activities required for the successful recompete of existing contracts. This role will coordinate closely with other growth-focused teams to identify, develop, propose, and implement annual scope expansion opportunities with existing clients. Additionally, the Lifecycle Leader will play a key role in driving client satisfaction initiatives, ensuring long-term relationships and contract retention. This position will have no direct reports and will report to the Vice President of Sales.

Primary Duties/Responsibilities: 

• Contract Recompete Execution:
  • Manage all aspects of contract recompete processes.
  • Interpret and facilitate Request for Proposal (RFP) requirements to ensure compliance and competitive positioning.
  • Oversee the preparation of proposals, compliance documentation, and operational plans for existing client contracts.
  • Ensure timely and accurate delivery of all required materials to meet client and regulatory requirements.
• Scope Expansion Coordination:
  • Partner with business development and operations growth teams to identify annual scope expansion opportunities.
  • Develop and present proposals to clients for additional services, upgrades, or operational enhancements.
  • Coordinate implementation of approved scope expansions, ensuring seamless integration into existing operations.
• Client Satisfaction Support:
  • Serve as a point of contact for key clients, ensuring proactive communication and relationship management.
  • Implement client feedback mechanisms to monitor satisfaction and address concerns promptly.
  • Support initiatives that enhance service quality, responsiveness, and overall client experience.
• Cross-Functional Collaboration:
  • Work closely with operations, finance, legal, and compliance teams to align recompete and expansion strategies with company objectives.
  • Ensure all processes are standardized, documented, and continuously improved.
• Performance Management:
  • Track KPIs for recompete success rates, scope expansion revenue, and client satisfaction scores.
  • Identify opportunities for process improvements and support training and development initiatives.